Customer Engagement Specialist
3 months ago
Position: Customer Engagement Specialist at CIBC
CIBC is committed to establishing a client-centric banking experience tailored for today's world. We seek dedicated and enthusiastic individuals who are passionate about client service.
At CIBC, we empower our employees to make meaningful contributions and to be recognized for their unique skills and efforts.
As part of the Personal and SME Banking Services division, you will leverage your expertise in financial solutions to support clients in fulfilling their banking requirements. In the role of Customer Engagement Specialist, you will deliver essential support to clients, whether by addressing inquiries, facilitating transactions, or connecting clients with the appropriate team members to address their needs.
To excel in this position, you should focus on client interaction, effective problem resolution, and utilizing technology to improve the client experience.
Key Attributes:
- Commitment to client satisfaction
- Results-driven mindset
- Enjoyment in engaging with individuals
- Eagerness to learn
- Empathetic and dedicated
- Alignment with organizational values
At CIBC, we recognize your aspirations and goals as a team member and are dedicated to providing opportunities for you to achieve your full potential. We offer tailored rewards, competitive salaries, comprehensive benefits, and support for your overall well-being.
We foster a culture that promotes the expression of your ambitions through initiatives such as Purpose Day, allowing you to invest in your personal and professional development.
Qualifications:
- Legally authorized to work in Canada
- Willingness to work flexible hours, including evenings and weekends
- Excellent communication and problem-solving skills
Work Location: North Bay-Main & Fraser
Employment Type: Permanent
Weekly Hours: 15
Required Skills: Interpersonal communication, Compliance, Empathy, Customer Experience, Customer Relationship Management, Digital Literacy, Financial Products, Customer Issue Resolution, Transaction Services
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