Customer Engagement Specialist

3 months ago


Thunder Bay, Ontario, Canada CIBC Full time

Position: Customer Engagement Specialist at CIBC

CIBC is committed to establishing a client-centric banking experience tailored for today's world. We seek dedicated and enthusiastic individuals who are passionate about client service.

At CIBC, we empower our employees to make meaningful contributions and to be recognized for their unique skills and efforts.

As part of the Personal and SME Banking Services division, you will leverage your expertise in financial solutions to support clients in fulfilling their banking requirements. In the role of Customer Engagement Specialist, you will deliver essential support to clients, whether by addressing inquiries, facilitating transactions, or connecting clients with the appropriate team members to address their needs.

To excel in this position, you should focus on client interaction, effective problem resolution, and utilizing technology to improve the client experience.

Key Attributes:

  • Commitment to client satisfaction
  • Results-driven mindset
  • Enjoyment in engaging with individuals
  • Eagerness to learn
  • Empathetic and dedicated
  • Alignment with organizational values

At CIBC, we recognize your aspirations and goals as a team member and are dedicated to providing opportunities for you to achieve your full potential. We offer tailored rewards, competitive salaries, comprehensive benefits, and support for your overall well-being.

We foster a culture that promotes the expression of your ambitions through initiatives such as Purpose Day, allowing you to invest in your personal and professional development.

Qualifications:

  • Legally authorized to work in Canada
  • Willingness to work flexible hours, including evenings and weekends
  • Excellent communication and problem-solving skills

Work Location: North Bay-Main & Fraser

Employment Type: Permanent

Weekly Hours: 15

Required Skills: Interpersonal communication, Compliance, Empathy, Customer Experience, Customer Relationship Management, Digital Literacy, Financial Products, Customer Issue Resolution, Transaction Services



  • Thunder Bay, Ontario, Canada Newmont Goldcorp Canada Full time

    Job SummaryThe Community Engagement Specialist will develop and coordinate Indigenous community engagement and consultation activities to contribute to positive relationships with Indigenous peoples. This role will focus on collaboration and open dialogue, playing a key role in agreement implementation and negotiations to support the site in achieving...


  • Thunder Bay, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at beBee Professionals in Thunder Bay. In this role, you will be responsible for providing exceptional service to customers, maintaining knowledge of products and promotions, and contributing to the overall success of our store.Key Responsibilities:Assist...


  • Thunder Bay, Ontario, Canada Jacent Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Merchandising Specialist to join our team at Jacent. As a Merchandising Specialist, you will play a critical role in driving sales and maximizing customer engagement through effective merchandising and visual display strategies.Key ResponsibilitiesCultivate strong relationships with in-store...


  • Thunder Bay, Ontario, Canada Jacent Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Merchandising Specialist to join our team at Jacent. As a Merchandising Specialist, you will play a critical role in driving sales and maximizing customer engagement through effective merchandising strategies.Key ResponsibilitiesCultivate strong relationships with in-store management to...


  • Thunder Bay, Ontario, Canada Jacent Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Merchandising Specialist to join our team at Jacent. As a Merchandising Specialist, you will play a critical role in creating engaging in-store experiences for our customers.Key ResponsibilitiesCultivate strong relationships with in-store management to ensure seamless execution of...


  • Thunder Bay, Ontario, Canada Jacent Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Merchandising Specialist to join our team at Jacent. As a Merchandising Specialist, you will play a critical role in creating engaging in-store experiences for our customers.Key ResponsibilitiesCultivate strong relationships with in-store management to ensure seamless execution of...

  • Activation Aide

    2 weeks ago


    Thunder Bay, Ontario, Canada Waters Edge Community Full time

    **Unlock the Potential of Our Residents**As a key member of our team, the Activation Aide plays a vital role in creating a warm and welcoming environment for our residents. This dynamic role requires a passion for community engagement and a commitment to delivering exceptional experiences.**Key Responsibilities:**Coordinate and plan activities, programs, and...


  • Thunder Bay, Ontario, Canada Chatters Full time

    We are seeking a Marketing Specialist to join our team and assist in the development and implementation of marketing strategies. Responsibilities include:Developing and executing marketing campaigns to increase brand awareness and drive salesManaging social media accounts and creating engaging content to reach our target audienceCollaborating with the sales...

  • Sales Associate

    1 week ago


    Thunder Bay, Ontario, Canada Michael Hill Full time

    At Michael Hill, we're committed to creating moments that matter for our customers. As a Sales Associate, you'll play a pivotal role in delivering exceptional customer service in a team environment, fostering a fun and supportive culture.Our Sales Professionals are brand ambassadors, assisting customers in creating personalized experiences with our premium...


  • Thunder Bay, Ontario, Canada Home Depot of Canada Inc. Full time

    Customer Experience ManagerAt The Home Depot, we're committed to creating an exceptional customer experience. As a Customer Experience Manager, you'll play a key role in driving this vision forward.Key Responsibilities:Oversee the execution of store standards across the entire store, ensuring a seamless customer experience.Lead and develop a high-performing...


  • Thunder Bay, Ontario, Canada Home Depot of Canada Inc. Full time

    Customer Experience ManagerAt The Home Depot, we're committed to creating an exceptional customer experience. As a Customer Experience Manager, you'll play a key role in driving this vision forward.Key Responsibilities:Oversee the execution of store standards across the entire store, ensuring a seamless customer experience.Lead and develop a high-performing...

  • Mortgage Specialist

    2 months ago


    Thunder Bay, Ontario, Canada BMO Full time

    About the RoleWe are seeking a highly motivated and experienced Mortgage Specialist to join our team at BMO. As a Mortgage Specialist, you will play a critical role in helping customers achieve their dream of homeownership by providing expert guidance and support throughout the mortgage application process.Key ResponsibilitiesDevelop and execute effective...


  • Thunder Bay, Ontario, Canada BDO Full time

    Job Title: Bilingual Cloud Sales Operations SpecialistBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration and...


  • Thunder Bay, Ontario, Canada BDO Full time

    Job Title: Bilingual Cloud Sales Operations SpecialistBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a culture of collaboration and...


  • Thunder Bay, Ontario, Canada Binx Professional Cleaning Full time

    Residential Cleaning SpecialistAre you looking for a rewarding career in cleaning? Do you take pride in your work and appearance? We're seeking a reliable and punctual Residential Cleaning Specialist to join our team at Binx Professional Cleaning.Key Responsibilities:Deliver top-notch cleaning services to residential locations, adhering to our high...


  • Thunder Bay, Ontario, Canada Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key...


  • Thunder Bay, Ontario, Canada Near North District School Board Full time

    Job Opportunity: Educational Support SpecialistThe Near North District School Board is seeking a dedicated Educational Support Specialist to join our team. As an Educational Support Specialist, you will play a vital role in supporting students with diverse exceptionalities, including autism, behavioral exceptionalities, physical and developmental...


  • Thunder Bay, Ontario, Canada Near North District School Board Full time

    Job Opportunity: Educational Support SpecialistThe Near North District School Board is seeking a dedicated Educational Support Specialist to join our team. As an Educational Support Specialist, you will play a vital role in supporting students with diverse exceptionalities, including autism, behavioral exceptionalities, physical and developmental...


  • Thunder Bay, Ontario, Canada Corus Orthodontists Full time

    About the RoleThe Associate Orthodontist is a key member of our practice leadership team, responsible for driving practice performance, leading a high-performing team, and enhancing the patient experience in a collaborative environment.Key Responsibilities:Treatment: Lead treatment plans and care, delivering an exceptional patient experience for over 2,000...


  • Thunder Bay, Ontario, Canada Corus Orthodontists Full time

    About the RoleThe Associate Orthodontist is a key member of our practice leadership team, responsible for driving practice performance, leading a high-performing team, and enhancing the patient experience in a collaborative environment.Key Responsibilities:Treatment: Lead treatment plans and care, delivering an exceptional patient experience for over 2,000...