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Technical Support Specialist
2 months ago
Chatters' Den Electronics Ltd. is seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Customer Support: Respond to customer inquiries and provide timely and effective solutions to technical issues.
- Troubleshooting: Identify and resolve technical problems using technical manuals, user guides, and other resources.
- Training and Development: Provide training and guidance to customers on how to use our products and services.
- Problem-Solving: Collect and analyze data to identify and resolve recurring technical issues.
- Collaboration: Work with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
- Communication: Communicate technical information to customers in a clear and concise manner.
- Education: College or CEGEP diploma.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: English language proficiency.
- Work Hours: 30 hours per week.
