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Team Leader

3 months ago

Burlington, Ontario, Canada BGIS Full time

Who We Are

BGIS is a premier provider of tailored facility management and real estate solutions. With a dedicated workforce of over 6,500 professionals worldwide, we are committed to fostering innovation through the services we offer, while continuously seeking new avenues to enhance our clients' operations. We manage an extensive portfolio of over 320 million square feet across more than 30,000 locations in North America, Europe, the Middle East, Australia, and Asia. For more information, please visit our website.

POSITION OVERVIEW

The Accounts Receivable Supervisor plays a crucial role within the back-office team, supporting the Financial Analyst representatives of the billing department. This role is accountable for the precise and prompt processing of customer invoices and receipts, adhering to established internal policies and procedures. The Accounts Receivable Supervisor is expected to perform these tasks in accordance with BGIS's standard practices and is responsible for maintaining consistent and accurate financial reporting.

PRIMARY RESPONSIBILITIES

Invoice Management

Supervise the provision of standard transactional support for processes within the accounting cycle or specific client accounts/products. Independently complete and resolve basic account reconciliations. Identify issues or discrepancies in basic transactional accounting while assisting team members. Focus on generating a variety of accurate invoices for both Integrated Facility Management (IFM) and point solutions clients. Understand GAAP requirements pertinent to the financial cycle/portfolio supported, including audit and internal control requirements. Maintain accurate and comprehensive records for audits, with the capability to extract data upon request. Participate in process establishment and develop work instructions to enhance the invoicing function. Communicate effectively with various levels of management, including Operations and Finance, to ensure deliverables are met consistently and accurately.

Customer Payment Processing

Process customer payments (receipts) in accordance with established procedures. Liaise with relevant parties, such as client controllers, to follow up, clarify information, or resolve payment disputes. Coordinate with clients to establish electronic fund transfers (EFT) for deposits. Review documents for compliance and completeness against established requirements, identifying non-compliant items and obtaining necessary information. Ensure cash is applied to the appropriate customer accounts within the company ERP system. Regularly update cash application policies and procedures. Identify opportunities for process improvement and engage in the automation of cash application and accounts receivable tasks. Review customer funds received and prepare analyses for treasury to transfer funds to the appropriate accounts. Prepare and document bank deposits.

Accounts Receivable Oversight

Monitor payment notifications and contact clients if funds are not received to verify wire details. Review unapplied cash receipts and follow up with relevant parties to investigate payment details. Escalate unresolved issues to management. Prepare accounts receivable aging reports and conduct analyses as needed, escalating provisions for doubtful accounts. Collaborate with client account representatives and finance to gather information necessary for processing client setup requisitions. File, maintain, and retrieve documentation for audit support. Work together to establish collections protocols and documentation to ensure effective client management regarding non-payment. Perform other duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

A Business Diploma or Degree, with 1-3 years of relevant experience is advantageous. Excellent interpersonal and communication skills, both written and verbal, are essential. Strong attention to detail and accuracy in data processing. Ability to prioritize tasks in a deadline-driven environment. Problem-solving skills with the ability to exercise sound judgment. Capability to work independently as well as collaboratively in a team environment. Adaptability to a fast-paced work setting. Strong organizational, coordination, and documentation skills with the ability to manage multiple tasks. Intermediate knowledge of current accounting systems and proficiency in the MS Office suite. Understanding of the interactions between financial systems related to the supported portfolio. Ability to collaborate with IT and operational teams on basic system setups. Proficiency in accounting systems, MS Office Excel, and other MS Office applications, with a quick learning ability for new information systems and software applications.

Licenses and Professional Accreditation

None required.

BGIS is an equal opportunity employer and encourages applications from all qualified individuals. If you require accommodation during the recruitment process, please contact us. Upon request for accommodation, we will consult with the applicant to provide suitable arrangements that consider their accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous. Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.