Senior Operations Commis in Recall Center

1 month ago


Montreal, Quebec, Canada Urgences-santé Full time

Job Overview

  • Manage incoming calls, address inquiries, and route communications to appropriate personnel;
  • Handle written or verbal communications from staff and management regarding attendance or staffing adjustments;
  • Clarify protocols for various absence types;
  • Generate essential documentation for operational needs;
  • Organize and maintain service records, providing necessary information to designated individuals;
  • Record and notify relevant teams about employee health-related absences, extended illnesses, or other leave situations;
  • Input and reconcile necessary data for payroll processing;
  • Adjust employee time records following established guidelines, completing payroll correction requests with managerial consent;
  • Gather data for Time Sheet Production to fulfill attendance requirements;
  • Maintain various administrative logs, including overtime and leave records;
  • Independently coordinate paramedic schedules across operational units;
  • Execute additional related responsibilities as assigned by the direct supervisor.

Qualifications

  • High school diploma (DES) is required;
  • At least two (2) years of experience in an office environment;
  • Strong customer service and interpersonal abilities;
  • Skills in prioritization and organization;
  • Capability to perform well under pressure and manage stress effectively;
  • High level of discretion and confidentiality;
  • Proficient in French (both spoken and written);
  • Competent in Microsoft Office applications (Word, Excel, Outlook, PowerPoint, etc.);
  • Typing proficiency of 30 words per minute;
  • Availability for three (3) months post-hire for varied shifts, including evenings and weekends.

Work Environment and Benefits

  • On-call availability;
  • Participation in the Government and Public Employees Retirement Plan (RREGOP);
  • Comprehensive life, health, and salary insurance options;
  • 13 paid holidays and 9.6 sick days annually;
  • 20 vacation days after one year of employment;
  • Employee and Family Assistance Program;
  • Options for telecommuting.

Salary: $22.07-$28.07/hour based on experience.



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