Senior Telephony and Contact Center Services Specialist
2 weeks ago
We are seeking a highly skilled Senior Scripter/Programmer to support our internal business stakeholders for complex technical issues related to our VoIP contact center operations, telephony tools, and reports.
As a key member of our team, you will engage with and provide support to all Canadian Contact Center operations within our Home-Auto, Claims, Lifestyle, and Group Benefit teams.
Key Responsibilities:
- Provide technical support for complex issues related to VoIP contact center operations and telephony tools.
- Collaborate with internal stakeholders to resolve technical issues and improve system performance.
- Develop and maintain scripts and programs to support contact center operations.
Requirements:
- Strong programming skills and experience with script development.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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Montreal, Quebec, Canada Randstad Full timeMandate and Project OverviewWe are seeking a skilled Senior Scripter/Programmer to support our internal business stakeholders with complex technical issues related to our VoIP contact center operations, telephony tools, and reports.As a key member of our team, you will provide technical support to our Canadian Contact Center operations, including Home-Auto,...
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Montreal, Quebec, Canada Randstad Full timeMandate and Project OverviewWe are seeking a skilled Senior Scripter/Programmer to support our internal business stakeholders with complex technical issues related to our VoIP contact center operations, telephony tools, and reports.As a key member of our team, you will provide technical support to our Canadian Contact Center operations, including Home-Auto,...
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