Senior Telephony and Contact Center Services Specialist

2 weeks ago


Montreal, Quebec, Canada Randstad Full time
Mandate and Project Overview

We are seeking a highly skilled Senior Scripter/Programmer to support our internal business stakeholders for complex technical issues related to our VoIP contact center operations, telephony tools, and reports.

As a key member of our team, you will engage with and provide support to all Canadian Contact Center operations within our Home-Auto, Claims, Lifestyle, and Group Benefit teams.

Key Responsibilities:

  • Provide technical support for complex issues related to VoIP contact center operations and telephony tools.
  • Collaborate with internal stakeholders to resolve technical issues and improve system performance.
  • Develop and maintain scripts and programs to support contact center operations.

Requirements:

  • Strong programming skills and experience with script development.
  • Excellent problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


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