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Security Guard

2 months ago

Edmonton, Alberta, Canada Paladin Security Full time

Job Summary:

We are seeking a highly skilled and experienced Security Guard to join our team at Paladin Security. As a Security Guard, you will be responsible for ensuring the safety and security of our clients and their properties.

Key Responsibilities:

  • Customer Service: Provide a high level of customer service in a challenging and dynamic environment, ensuring that all interactions are professional and courteous.
  • Site Monitoring: Monitor site visitors, cameras, and alarm systems to ensure safety and access in accordance with site policies and procedures.
  • Emergency Response: Attend and investigate security alarms and emergencies in a timely and professional manner, taking necessary actions to resolve the situation.
  • Patrols and Inspections: Conduct proactive patrols to ensure safety and address policy breaches, noting any concerns and taking necessary actions.
  • Crisis Management: De-escalate crisis situations, provide support, and liaise with emergency personnel, including police, fire, and paramedic resources.
  • Crowd Control: Exercise crowd control and evict trespassers, ensuring the safety of all individuals on site.
  • Reporting: Write clear and detailed reports, including incident, emergency, liability, and day-to-day reports, as required.
  • First Aid and Medical Response: Provide first aid and medical response when required to any person(s), ensuring their safety and well-being.
  • Communication: Utilize two-way radios and computer applications to communicate site activities, ensuring effective communication with all stakeholders.

Requirements:

  • Communication Skills: Excellent communication skills, both written and verbal, are essential for this role.
  • Observational and Active Listening Skills: Strong observational and active listening skills are required to effectively monitor site activities and respond to emergencies.
  • Customer Service Skills: Excellent customer service skills are necessary to provide a high level of service to clients and their visitors.
  • Decision-Making: Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision.
  • Schedule Flexibility: Must have a flexible schedule, including days, evenings, nights, and weekends.
  • Positive Attitude: Positive attitude and willingness to learn are essential for success in this role.
  • Teamwork: Ability to work well with others in order to achieve collective goals.
  • Physical Demands: Ability to walk 20/30km and stairs, as required.