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Executive Director of Operations

2 months ago

Whitby ON Canada Crunch Fitness Canada (CFC005) Full time

About the Role

We are seeking a highly skilled and experienced Executive Director of Operations to join our team at Crunch Fitness Canada (CFC005). As a key member of our leadership team, you will be responsible for driving business growth, improving operational efficiency, and delivering exceptional member experiences.

Key Responsibilities

  • Leadership and Team Development
    • Recruit, hire, train, and develop high-performing team members to achieve business objectives
    • Manage team member performance standards, providing ongoing development, training, and coaching to ensure excellence
  • Operational Excellence
    • Implement and maintain best-in-class operational processes and procedures to drive efficiency and productivity
    • Monitor and analyze key performance indicators (KPIs) to inform business decisions and drive growth
  • Member Experience
    • Develop and implement strategies to enhance member satisfaction and retention
    • Collaborate with cross-functional teams to deliver exceptional member experiences
  • Business Growth
    • Identify and pursue new business opportunities to drive revenue growth
    • Develop and execute business plans to achieve strategic objectives

Requirements

  • Leadership and Management
    • Proven track record of leadership and management experience in a fast-paced, dynamic environment
    • Excellent communication and interpersonal skills, with the ability to motivate and inspire teams
  • Operational Expertise
    • Strong understanding of operational processes and procedures, with the ability to analyze and improve efficiency
    • Experience with data analysis and performance metrics
  • Business Acumen
    • Strong business acumen, with the ability to develop and execute business plans
    • Experience with sales and revenue growth strategies

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package