Customer Service Representative

4 weeks ago

Fredericton, New Brunswick, Canada Berni Williams Insurance and Financial Services Inc. Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide customers with tailored solutions and expert guidance on how our insurance products can meet their needs.
  • Deliver outstanding inbound and/or outbound advice and service for transactions related to insurance products and services.
  • Act as a process/product expert to address customer concerns and be accountable for problem-solving and/or raising matters to the appropriate people.
  • Work towards achieving set goals while being an ambassador for innovation by offering exemplary experiences and trusted advice.
  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Requirements:
  • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
  • Successful track record of meeting sales goals/quotas preferred.
  • Excellent interpersonal skills.
  • Excellent communication skills - written, verbal, and listening.
  • Proactive in problem-solving.
  • Dedicated to customer service.
  • Ability to multi-task.
  • Ability to make presentations to potential customers.
  • Passionate, engaging, and have a desire to consistently and compassionately deliver superior customer experience.
  • Property & Casualty license (preferred/must be able to obtain).

We will help successful candidates obtain licensing.

Training will be provided for approved candidates.

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