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Customer Service Representative

2 months ago


Langley, Canada Envision Financial Full time
{"title": "Member Support Specialist", "description": "Key Responsibilities

As a Member Support Specialist, you will provide exceptional member service over the phone, through email, and in-person as the first point of contact in our regional offices.

Key responsibilities include:

  • Responding to incoming calls and determining caller needs
  • Supporting members with instructions on e-transfer issues and conducting general transactions in a professional manner
  • Working closely with Corporate Security to effectively manage the high volume of Fraud Alerts across all First West branches and resulting member communications and documentation
  • Supporting marketing campaign efforts by entering leads and prospects into ACE using marketing approved hashtags
  • Greeting visitors, couriers, and staff in a friendly, business-like manner, and referring visitors to the appropriate division/employee
Requirements

To be successful in this role, you will need:

  • A High School Diploma or equivalent
  • 2 years of customer service & office experience required, or equivalent
  • Financial services, call centre, or customer support over the phone experience preferred
  • Strong interpersonal skills and ability to build relationships with members, employees, and vendors
  • Demonstrated effective time management and organization skills with the ability to multi-task
  • Ability to work with minimal supervision
  • Proficient in computer software programs, including Microsoft Office
What We Offer

As a Member Support Specialist, you will be part of a dynamic team that is committed to providing exceptional member service. We offer a competitive salary range of $43,000 - $48,700, as well as a comprehensive benefits package and opportunities for professional growth and development.

", "lang_code": "en-US"}