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Ottawa, Ontario, Canada City of Ottawa Full timeAbout the JobAre you a highly skilled individual looking for a challenging and rewarding career opportunity in emergency medical services? The City of Ottawa is seeking an experienced Communication Officer Trainee to join our team.Job OverviewThe Communications Branch of the Paramedic Service is responsible for providing efficient and effective emergency...
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Communication Officer Trainee
2 months ago
The City of Ottawa's Paramedic Service is seeking a skilled Communication Officer Trainee to join their team. As a key member of the Communications Branch, you will play a vital role in optimizing CACC services, improving paramedic system operations, and providing exceptional customer service to the public.
Key Responsibilities- Provide emergency medical call taking and dispatching services for the Eastern Ontario Catchment Area
- Assess calls for medical assistance, provide medical pre-arrival instructions, and deploy emergency vehicles and paramedics
- Communicate effectively with callers, ambulance crews, and other stakeholders
- Work collaboratively with the Communications Branch to ensure efficient and effective operations
- One year of post-secondary education in Emergency Communications, Public Safety, or Healthcare
- Minimum of 4 years of experience in a customer service field
- Current Standard First Aid, CPR, and/or AED certificates
- Emergency Medical Dispatcher (EMD) Certification course is desirable
- Current Emergency Medical Responder certificate (EMR) is desirable
- Superior communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong problem-solving and decision-making skills
- Proficiency in computer software and technology
- Ability to work effectively in a team environment
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
Interested candidates should submit their application, including a cover letter and resume, to the City of Ottawa's website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.