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Customer Service Sales Team Lead

2 months ago

Richmond Hill, Ontario, Canada Olympus Corporation of the Americas Full time
Job Description

We are seeking a highly skilled and experienced professional to lead our customer service sales team in Ontario, Canada. As a key member of our team, you will be responsible for driving operational efficiencies, ensuring excellent customer service, and achieving sales targets.

Key Responsibilities
  • Lead and manage the daily activities of the customer service sales team to ensure seamless customer service and sales operations.
  • Develop and implement strategies to improve customer satisfaction, sales performance, and operational efficiency.
  • Collaborate with cross-functional teams to ensure alignment and effective communication.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Stay up-to-date with industry trends, best practices, and new technologies to continuously improve customer service and sales processes.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • Minimum 3-5 years of experience in customer service sales or a related field.
  • Proven track record of achieving sales targets and improving customer satisfaction.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Why Join Olympus?

Olympus Corporation of the Americas is a leading medical technology company committed to making people's lives healthier, safer, and more fulfilling. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development.

As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, contribute to the development of innovative medical technologies, and make a positive impact on people's lives.