Claims Coordinator
6 days ago
Echelon Insurance is a leading provider of Personal and Commercial Specialty Insurance solutions in Canada. Our company is committed to delivering exceptional service to our customers and associates through a collaborative and professional environment.
Job SummaryWe are seeking a highly organized and detail-oriented Claims Coordinator to join our team. The successful candidate will be responsible for managing claims administration processes, maintaining program administrative controls, and providing excellent customer service.
Key Responsibilities- Manage claims administration processes, including documentation, data entry, and claims logging.
- Maintain and update program administrative controls, ensuring compliance with contractual service and performance standards.
- Assist in establishing, documenting, and verifying adherence to contractual service and performance standards.
- Manage monthly claims accruals processes and reconciliation with reporting to finance and senior management.
- Manage activity with respect to active claims services agreements.
- Process new claims in various systems, entering data and recording in claims logs.
- Maintain and develop a library of materials related to specialty insurance and program business, including claims reporting and handling procedures, contracts, policy wordings, and underwriting guidelines.
- Serve as liaison for the claim department with internal and external auditors.
- Serve as liaison between underwriting, brokers, claims service providers, vendors, and internal and external stakeholders.
- Administer specialty programs, including initial evaluations regarding claims processing.
- Actively manage Claim Audit Program Schedule, complete with necessary updates and current status.
- Prepare and distribute monthly, quarterly, and annual claims reports to internal associates, third-party administrators, brokers, and external adjusters.
- Provide regular analysis and reporting on individual programs, division performance, trends, and patterns.
- Review and report on compliance with established key indicators measuring service and performance.
- Develop, analyze, and report on vendor-related loss adjustment expenses.
- Support with recovery requests and demand letters (creation and tracking) under guidance.
- Track early recovery efforts through confirmed estimates. Adapt estimate notes for pending Adapt payment approval.
- Support technical services for estimate tracking and confirmation for invoice payment under guidance.
- Post-secondary education completion preferred.
- Organizational awareness and detail-oriented with a strong focus on quality.
- Excellent communicator (oral and written) with emphasis on strong business writing skills.
- Excellent interpersonal, analytical, decision-making, and problem-solving skills.
- CIP designation or working towards completion is preferred.
- Prior experience in claims administration is an asset.
- Knowledge and proficiency with Microsoft Power BI is an asset.
- Specialty claims program management experience is an asset.
- Competitive total compensation and benefits package.
- Annual shared success program based on performance.
- Annual merit increases based on performance.
- Defined Contribution Pension Plan with a matching contribution component.
- Complimentary CAA Membership.
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