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At Gusto, we're passionate about empowering small businesses and their employees. As a Senior Product Design Manager on our Payroll Services team, you'll lead a team of designers to create guided experiences for new and experienced employers. You'll collaborate with internal teams to enhance their processes through a service design approach and improve the internal tools they use to help customers set up and maintain their tax accounts.
Key Responsibilities:- Co-lead the definition of product strategy, roadmap, team OKRs, and project direction.
- Work with cross-functional partners in UX Research, Data Science, Legal, Compliance, Payroll Ops, and Customer Support to understand customer problems and identify key opportunities for the customer and our business.
- Build our collective understanding of our customers' payroll and tax compliance needs through research and data.
- Design and ship both net-new and iterative projects that deliver consistent value to our customers.
- Contribute to Gusto's product design leadership community by sharing your skills and experience.
- Champion our design system and platform standards, and help evolve them through your team's work.
- 8+ years' Product Design experience, ideally with two of those in management.
- Demonstrated experience leading design direction across multiple teams, and influencing design/product across multiple product areas.
- Technical acumen: This role will require a deep understanding of our technical systems and how those translate into customer and business outcomes.
- High quality bar: This role will be a tireless advocate for our customers' experience with Gusto.