Global Support Specialist

3 weeks ago

Toronto, Ontario, Canada Mintz Global Screening Full time

Job Summary:

Mintz Global Screening is seeking a highly skilled and bilingual Global Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to applicants and clients, ensuring seamless interactions and resolving technical issues in a timely manner.

Key Responsibilities:

  • Provide top-notch customer service support to applicants and clients, responding to inquiries and resolving issues in a professional and courteous manner.
  • Handle and resolve technical issues related to applicant processing, ensuring timely and accurate resolution.
  • Document and track customer support tickets using our customer support system, ensuring accurate and up-to-date information.
  • Obtain and evaluate relevant information to handle inquiries and complaints, ensuring a thorough understanding of customer needs.
  • Validate all information submitted by applicants, ensuring accuracy and completeness.
  • Ensure that all required documents are attached to the customer's request/applicant file, including consent documents as needed.
  • Liaise with clients/applicants to ensure that all necessary information is collected to proceed with background verification.
  • Evaluate and prioritize issues, handling them in accordance with company policies and procedures as needed.
  • Perform other duties as assigned by management.

Requirements:

  • Post-secondary degree or equivalent work experience.
  • Bilingualism in English and French (required).
  • 1-2 years of experience in a customer service-related role.
  • Knowledge of customer service principles and practices.
  • Proficiency in Microsoft Office (particularly Word, Excel, Outlook).
  • Excellent typing ability.

Preferred Qualifications:

  • Good interpersonal skills.
  • Excellent communication skills (verbal and written) in both English and French.
  • Ability to provide superior customer service.
  • Exceptional attention to detail, organization, and time management.
  • Good problem-solving skills.
  • Good customer service orientation.
  • Adaptability and initiative.

What We Offer:

  • A collaborative and diverse work environment.
  • Opportunities for growth within the organization.
  • Personal days off.
  • Comprehensive group insurance coverage (extended health care, dental, vision care, disability insurance, life insurance) and employee assistance program.
  • Telemedicine services for you and your family.
  • Collective RRSP with employer match.

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