Hollister Co. Team Lead

4 days ago

Brampton, Ontario, Canada abercrombie-fitch-co. Full time

About Abercrombie & Fitch Co.

Abercrombie & Fitch Co. is a leading global specialty retailer of apparel and accessories for men, women, and kids through five renowned brands. Our iconic brands aim to make every day feel as exceptional as the start of a long weekend.

Job Summary

We are seeking a Full-Time Key Holder to help drive our business through leadership and ensure a differentiated customer experience. As a Key Holder, you will be responsible for leading a team of associates, ensuring operational tasks and procedures are successful, and keeping the customer at the center of everything we do.

Key Responsibilities

  • Training and Development: Provide guidance and support to associates to enhance their skills and knowledge.
  • Customer Experience: Foster a positive and engaging customer experience through excellent service and product knowledge.
  • Communication: Effectively communicate with associates, management, and customers to ensure seamless operations.
  • Store Presentation and Sales Floor Supervision: Maintain a visually appealing store environment and supervise sales floor activities to drive sales and customer engagement.
  • Asset Protection: Implement and maintain asset protection procedures to prevent loss and ensure a safe working environment.
  • Policies and Procedures Adherence: Ensure compliance with company policies and procedures to maintain a high level of operational excellence.

Requirements

  • At Least One Year of Customer Service Experience
  • Work Ethic: Demonstrate a strong work ethic and commitment to achieving sales and customer service goals.
  • Assertiveness: Possess assertiveness and confidence in leading a team and making decisions.
  • Applied Learning: Utilize applied learning to evolve as a business leader and improve store results.
  • Attention to Detail: Maintain attention to detail in all aspects of the job, including sales floor supervision and asset protection.
  • Analytical Skills: Apply analytical skills to drive sales and customer engagement.
  • Adaptability / Flexibility: Demonstrate adaptability and flexibility in a fast-paced retail environment.
  • Multi-Tasking: Possess the ability to multi-task and prioritize tasks to meet sales and customer service goals.
  • Stress Tolerance: Demonstrate stress tolerance and composure in high-pressure situations.

What We Offer

  • Monthly Incentive Bonus Program
  • Paid Time Off
  • Paid Volunteer Day per Year
  • Merchandise Discount
  • Medical, Dental, and Vision Healthcare Coverage
  • Life and Disability Insurance
  • Associate Assistance Program
  • Registered Retirement Savings Plan with Company Match
  • Training and Development
  • Opportunities for Career Advancement

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