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Receptionist at Foxwood Inn

2 months ago

Fox Creek, Canada Foxwood Inn & Suites Full time
Position Overview

The Front Desk Agent plays a crucial role in ensuring a pleasant experience for our guests at Foxwood Inn & Suites. This position requires a blend of customer service skills and administrative duties to maintain the smooth operation of the front desk.

Qualifications
  • Education: Completion of secondary school or equivalent experience is required.
  • Experience: Training will be provided for the right candidate.
Work Environment
  • Located in a hotel, motel, or resort setting.
  • May involve working in a rural area.
Key Responsibilities
  • Welcome guests upon arrival and efficiently assign rooms.
  • Manage group check-ins and check-outs.
  • Handle room reservations, including modifications and cancellations.
  • Provide detailed information regarding hotel amenities and services.
  • Offer insights about local attractions and points of interest.
  • Process guest departures, including charge calculations and payment collection.
  • Maintain accurate records of room availability and reservations.
  • Adhere to safety and emergency protocols.
  • Perform clerical tasks such as faxing, filing, and photocopying.
  • Answer phone calls and relay messages promptly.
  • Assist guests with special requests and needs.
  • Deliver wake-up calls as requested by guests.
  • Ensure high-quality customer service at all times.
Work Conditions
  • Attention to detail is essential.
  • Willingness to work overtime when necessary.
  • Ability to stand for extended periods.
Personal Attributes
  • Strong client focus and dependability.
  • Excellent interpersonal, oral, and written communication skills.
  • Flexibility and sound judgment.
  • Organized and reliable team player.
Benefits
  • Comprehensive health care plan, including dental and vision care.
  • Free parking available for employees.
  • Permanent employment opportunity.
  • Work hours range from 35 to 40 hours per week.