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Administration Operations Manager

2 months ago

Calgary, Alberta, Canada Recruitment Partners Full time
Administration Operations Manager

Our client is in search of an Administration Operations Manager to oversee the execution and daily management of administrative functions for both new and existing clients. This pivotal role entails the development of processes and protocols for the team, alongside the effective allocation of resources to ensure operational efficiency and client satisfaction. The position reports directly to the Vice President of Group Claims and Administration.

Key Responsibilities:
  • Leverage your comprehensive understanding of the group benefits sector to formulate processes and optimal solutions that align with the current and anticipated growth of the client portfolio.
  • Deliver exceptional customer service to both Plan Administrators and members.
  • Oversee the recruitment process and foster the development of the administration and claims teams to fulfill client expectations and requirements.
  • Assist in initiatives and inquiries aimed at enhancing the administration systems to improve client experiences.
Qualifications:
  • Minimum of 5 years of experience in the group benefits industry.
  • Post-secondary diploma or degree in a relevant field.
  • At least 3 years of experience in a managerial position.
  • Certification as an Employee Benefits Specialist is advantageous but not mandatory.
  • Possession of a Life and Accident & Sickness License is beneficial but not required.
  • Demonstrated interpersonal and written communication skills.
  • Proficiency in Microsoft Office, particularly in Microsoft Word and Excel.
If you possess the necessary qualifications and are interested in this opportunity, please proceed with your application.

Recruitment Partners Inc. is a recruitment firm dedicated to fostering long-term relationships while securing top talent for leading employers. Our approach is collaborative and consultative, driven by a team of consultants with practical business experience and a robust network of professional contacts. We focus on achieving the best fit between clients and candidates, leading to reduced turnover, enhanced employee engagement, increased productivity, and improved customer satisfaction.

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