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Guest Service Manager

2 months ago

Fox Harbour, Canada Fox Harb'r Resort Full time
{"title": "Assistant Guest Service Manager", "description": "Job Summary

Fox Harb\u2019r Resort is a 5-Star, 4-Diamond property nestled along the coast of the Northumberland Strait in Nova Scotia. We are seeking an experienced professional to join our team as an Assistant Guest Service Manager.

This is a unique opportunity to work in a luxurious work environment and experience a distinctive career, with benefits and a World-Class setting.

Key Responsibilities
  • Lead the resort\u2019s Guest Service/Front Desk, Bell and Shuttling services/operations.
  • Train and develop team members to provide excellent guest service.
  • Assist with scheduling and budgeted labour goals.
  • Establish and achieve front office goals.
  • Communicate and implement procedures and expectations.
  • Respond to guest comments and concerns.
  • Develop relationships with guests and departments to ensure maximum participation and productivity.
  • Make suggestions for improvements in operations.
  • Be knowledgeable on resort rates, packages, and events.
  • Perform front desk functions.
Requirements
  • Minimum of 3 years guest service experience.
  • Excellent oral and written communication skills.
  • Strong ability in training, coaching, and staff development.
  • Highly organized, results-oriented, and flexible.
  • Exceptional guest service skills.
What We Offer
  • Travel Fuel Allowance.
  • Discounts at the Resort\u2019s Dining Areas.
  • Discounts on Accommodations, Golf, and Spa services & products.
  • Friends and Family Rates for overnight accommodations.
  • Complimentary use of the Junior Olympic Pool, Mineral Pool, and Fitness Room.
  • Team Member rates for Golf, Sport Shooting, Kayaking, etc.
  • Team Member Activities and Department Incentives.
  • Team Member Education Funding and Bursary Program.
  • Team Member housing availability.
", "lang_code": "en-US"}