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Team Shift Supervisor

3 months ago

Belleville, Ontario, Canada Atlantic Region Food Corp Full time

Key Responsibilities:
As a Shift Leader, you will play a crucial role in guiding Team Members during their shifts to uphold operational standards and ensure a welcoming and enjoyable experience for guests. Your leadership will involve setting objectives, delegating tasks, and inspiring your team by recognizing achievements and providing constructive feedback.

  • Foster a positive and respectful team atmosphere
  • Clearly communicate shift objectives, priorities, and outcomes to team members
  • Assist in the training of new crew members as needed
  • Offer coaching and constructive feedback to team members
Commitment to Operational Excellence
  • Establish and nurture a guest-first culture within the establishment
  • Address and resolve guest concerns and conflicts effectively
  • Ensure adherence to brand standards, recipes, and operational systems by all team members
  • Maintain a safe, secure, and healthy workplace by following and enforcing safety, food safety, and sanitation protocols; comply with relevant local and state regulations
Focus on Profitability
  • Drive sales targets and achieve results
  • Implement restaurant standards and marketing strategies
  • Guarantee that all products are prepared in accordance with brand specifications
Guest-Centric Approach
  • Anticipate and exceed guest expectations and needs
  • Build and sustain strong guest relationships
  • Exhibit a sense of urgency in addressing guest needs
  • Seek opportunities to enhance guest satisfaction; ask questions and follow up
  • Resolve guest issues by adhering to the recommended recovery processes
Passion for Achieving Results
  • Establish and uphold high standards for yourself and your team; serve as a role model
  • Consistently meet or surpass performance goals
  • Contribute to the overall success of the team; understand how your role interrelates with others
Problem Solving and Decision Making
  • Identify and address issues and conflicts
  • Utilize available information to make informed decisions and resolve problems; involve others when necessary
Interpersonal Relationships & Influence
  • Develop and maintain positive relationships with fellow team members
  • Act with integrity; demonstrate honesty, respect for others, and keep commitments