Retail Operations Manager

1 month ago

Ottawa, Ontario, Canada Natural Food Pantry Full time

Job Posting: Retail Operations Manager - Westboro

Are you a wellness advocate with a strong interest in organic products and a healthy lifestyle? Do you possess leadership skills in retail management and seek to merge your enthusiasm for wholesome foods with a fulfilling career in an environment where your coworkers share your values? If you thrive on creating connections with customers and fostering a community around natural products, we want to hear from you.

About Us

Natural Food Pantry provides a wide selection of products, including gluten-free options, bulk items, nutritional supplements, organic produce and meats, homeopathic remedies, natural body care, eco-friendly goods, and specialty items. We have proudly served our community for many years.

ROLE OVERVIEW

The Retail Operations Manager is responsible for overseeing the overall management of store activities, encompassing various managerial tasks such as human resources, community outreach, customer service excellence, operational efficiency, sales strategies, logistics, and product display.

KEY RESPONSIBILITIES

The responsibilities of the Retail Operations Manager can be categorized into marketing, product display, inventory management, staff oversight, and administrative duties as outlined below:

  1. Marketing:
    • Ensure outstanding customer service and satisfaction;
    • Stay informed about emerging trends and products in the market;
    • Coordinate store events and demonstrations;
    • Implement monthly merchandising and promotional strategies;
    • Support marketing initiatives through various channels;
    • Engage in management marketing discussions.
  2. Product Display and Inventory:
    • Manage product arrangement and realignment as needed;
    • Assist in purchasing across all store departments, adhering to company policies;
    • Meet with suppliers and product representatives;
    • Ensure sufficient stock levels to meet sales goals;
    • Oversee incoming inventory and manage warehouse orders;
    • Receive, price, and display products as necessary;
    • Conduct inventory assessments for reorder preparation;
    • Manage excess stock and store transfers to reduce waste;
    • Ensure proper product rotation to minimize spoilage.
  3. Staff Oversight:
    • Supervise all store personnel, including assistant managers;
    • Lead recruitment and onboarding processes;
    • Train new employees alongside assistant managers;
    • Ensure staff possess the necessary skills to provide excellent customer service;
    • Conduct regular team meetings to keep staff informed.
  4. Administrative Duties:
    • Manage profit and loss statements;
    • Oversee key performance metrics and develop action plans for improvement;
    • Handle daily cash management and reconciliation;
    • Ensure secure opening and closing procedures;
    • Maintain store security and asset management protocols.

QUALIFICATIONS REQUIRED

  • 5+ years of experience in a management role;
  • Background in grocery retail, particularly with fresh products;
  • Solid understanding of natural health products;
  • Strong communication skills in English;
  • Availability for a flexible schedule, including evenings and weekends;
  • Knowledge of additional languages is a plus;
  • Proficient in Microsoft Office and POS systems.

DESIRED SKILLS

  • Excellent interpersonal skills and a passion for customer interaction;
  • Strong verbal communication abilities;
  • Self-motivated and able to work independently;
  • Ownership mentality with high self-awareness;
  • Collaborative team player with a solid work ethic;
  • Analytical and problem-solving skills;
  • Detail-oriented with the ability to interpret financial reports;
  • Strong time management skills and ability to prioritize tasks;
  • Physical ability to lift up to 25 pounds.

WORKING ENVIRONMENT

In return for your skills and experience, Natural Food Pantry offers a competitive salary, employee benefits, opportunities for professional development, and a supportive workplace culture.

Job Type: Full-time

Benefits:

  • Casual dress code
  • Dental and health care benefits
  • Life and disability insurance
  • Employee discounts
  • On-site parking

Education:

  • Preferred: Secondary School diploma

Experience:

  • Preferred: 5 years in retail management

Work Location: In-person

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