Operational Systems Control Manager

4 weeks ago

Canada Hyundai Capital Full time

Job Overview - Operational Systems Control Manager

About Us: At Hyundai Capital, we specialize in providing tailored financial solutions through our service brands, including Hyundai Motor Finance, Genesis Finance, and Kia Motors Finance. Our offerings are designed to meet the diverse needs of dealerships across the nation, encompassing dealer inventory and facility financing, as well as indirect vehicle financing and leasing options for over 1.7 million retail customers.

Employee Experience and Culture: Our workforce thrives in a vibrant, fast-paced environment that emphasizes collaboration and agility. We are committed to fostering a positive and rewarding company culture where employees feel valued for their contributions and are motivated to invest in the success of Hyundai Capital.

Global Presence: With offices in multiple countries, including China, Canada, the UK, Germany, Russia, Brazil, and Korea, Hyundai Capital embodies a unified global identity. Our workspaces are thoughtfully designed to reflect our core values, emphasizing light, collaboration, and natural elements.

Position Summary: The Operational Systems Control Manager plays a crucial role in overseeing the daily operations of Testing and Monitoring to ensure compliance with company policies and procedures. This position is responsible for developing and assessing key operational controls, creating remediation strategies for identified deficiencies, analyzing trends from testing results, and supervising the completion of remediation action plans. Additionally, the Manager will oversee a team of system testers and review their monthly testing outcomes.

Key Responsibilities:

  1. Supervise testers by organizing monthly assessment schedules, reviewing completed assessments, and ensuring the accuracy of remediation plans. Oversee the development and execution of controls within the G-Core system to validate the proper execution of key processes.
  2. Lead root-cause analysis initiatives, identify necessary system enhancements, and ensure the implementation of these improvements.
  3. Manage the creation and dissemination of progress reports from various stakeholders, keeping all parties informed about the status of ongoing initiatives.
  4. Prepare and deliver progress presentations to stakeholders and senior management, supporting recommendations with thorough analysis and documentation.
  5. Engage in coaching and development activities to collaboratively enhance individual and team performance.
  6. Perform additional duties as assigned.

Required Knowledge and Skills:

  1. In-depth understanding of lean methodologies and DMAIC principles.
  2. Strong analytical skills are preferred.
  3. Comprehensive knowledge of Consumer Services processes and workflows, with hands-on experience in Customer Relationship Management (CRM) systems such as Oracle or Siebel, including Consumer Credit Underwriting, Collections, and Remarketing.
  4. Advanced skills in process improvement with the ability to conceptualize and implement innovative solutions.
  5. Strategic planning and critical thinking capabilities for effective problem-solving.
  6. Client-focused with exceptional relationship management skills.
  7. Adaptable and proactive, capable of managing multiple projects simultaneously.
  8. Proficient in Microsoft Office Suite, including Word, PowerPoint, Excel, Access, Visio, and Project.

Qualifications:

  1. Minimum of 5 years of relevant experience in business process design, root-cause analysis, and process improvement.
  2. High proficiency in managing engagement and organizational change.
  3. Solid foundation in process methodologies such as Six Sigma and Lean.
  4. Experience with CRM systems, including Service Requests and Analysis.
  5. Preferred experience of 3 years in Operations related to Customer Service, Consumer Credit, Collections, or Remarketing.
  6. Preferred experience of 3 years in the auto finance or captive finance industry.
  7. Preferred experience of 3 years in process improvement, project management, or consulting.
  8. At least 2 years of supervisory experience.
  9. Bachelor's degree or equivalent experience is required.
  10. Lean or Black Belt Certification is preferred.

Working Conditions: This position may require extended periods of sitting, standing, and walking, with vision monitoring and moderate noise levels. Work is primarily conducted in an office setting.

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