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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program team, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division Services team, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division Services team, you will be responsible for leading the development and implementation of new...
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Manager, Programming Implementation, IRAP Program
2 months ago
Ottawa, Ontario, Canada National Research Council Canada Full timeJob DescriptionJob Title: Manager, Programming Implementation, IRAP ProgramJob Summary:We are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council Canada. The successful candidate will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob DescriptionJob Title: Manager, Programming Implementation, IRAP ProgramJob Summary:We are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council Canada. The successful candidate will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program, you will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program, you will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program, you will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program, you will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program, you will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Program, you will be responsible for leading the development and implementation of new programming,...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division, you will be responsible for leading the development and implementation of new...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division Services team, you will be responsible for leading the development and...
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Ottawa, Ontario, Canada National Research Council Canada Full timeJob Title: Manager, Programming Implementation, IRAP ProgramAbout the RoleWe are seeking a highly skilled and experienced Manager, Programming Implementation, IRAP Program to join our team at the National Research Council of Canada (NRC). As a key member of our IRAP Division Services team, you will be responsible for leading the development and...
Program Implementation Coordinator
2 months ago
Position Overview
As a Program Implementation Coordinator, you will collaborate closely with Customer Success Managers and the Scheduling and Quality Assurance teams. Your primary responsibility will be to configure new and recurring mystery shopping and audit programs within our administrative systems, ensuring timely execution and adherence to the highest standards.
This role is crucial within a cross-functional team, requiring strong prioritization skills and a sense of urgency in a dynamic and complex business environment. Exceptional time management and planning abilities are essential, along with proactive communication with various stakeholders. Attention to detail and a commitment to maintaining high work standards are key attributes for success in this position.
Main Responsibilities
- Engage in Info-Project meetings alongside Customer Success Managers (CSM);
- Collaborate with CSM and the Scheduling team to gather and disseminate all necessary elements for project implementation, including contributing to the development of optimal field strategies that align with client objectives while considering Intouch's needs;
- Set up clients in our systems;
- Review and provide guidance to CSM during the questionnaire creation process;
- Conduct test shops;
- Evaluate contractor guidelines;
- Draft solicitation texts (run descriptions) for shop opportunities;
- Standardize documents and communications for contractors (guidelines, solicitation texts, website - in partnership with the Scheduling team);
- Prepare the distribution of shops for each client shop cycle;
- Create shop cycles within our systems;
- Update location lists and configure necessary parameters in our systems;
- Develop shop configurations (schedule/fees/shop type/scenario/purchases/rotation/shop model/exceptions by locations);
- Provide weekly implementation updates to the Business Unit Leader;
- Adhere to timelines and project tasks to meet each client's delivery schedule;
- Ensure effective and regular communication with internal stakeholders (CSM, Schedulers, QA);
- Maintain up-to-date information on project implementations;
- Set up required custom dashboards and records lists for easy access to client-relevant information;
- Coordinate logging and tracking of custom development requirements to address product gaps and/or software bugs encountered during implementation, ensuring timely delivery;
- Actively participate in meetings;
- Contribute to ongoing efforts to enhance operations;
- Demonstrate creativity, innovation, and a goal-oriented mindset;
- Track and report on relevant KPIs, such as on-time completion rates, customer satisfaction, client usage, and growth opportunities.
Required Qualifications
- High school diploma;
- Exceptional communication skills;
- Experience in project management;
- Enthusiastic and dynamic personality;
- Creative, detail-oriented, and solution-focused;
- Strong team collaboration skills;
- Advanced computer proficiency;
- Excellent knowledge of Excel.
