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Customer Service Director

2 months ago

Brampton, Ontario, Canada TIO AUTO PARTS INC. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Manager to join our team at TIO AUTO PARTS INC.

Key Responsibilities
  • Operational Leadership: Direct and control daily operations, ensuring seamless execution and continuous improvement.
  • Performance Evaluation: Regularly evaluate daily operations to identify areas for enhancement and implement corrective actions.
  • Strategic Planning: Develop and implement plans to organize daily operations, aligning with business objectives and market trends.
  • Team Management: Manage staff, assign duties, and provide guidance to ensure effective teamwork and productivity.
  • Market Research: Conduct market research to determine consumer demand, potential sales volumes, and competitor activity, informing business decisions.
  • Product Development: Determine merchandise and services to be sold, ensuring alignment with market trends and customer needs.
  • Price and Credit Policies: Implement price and credit policies, balancing business objectives with customer satisfaction.
  • Supply Chain Management: Locate, select, and procure merchandise for resale, ensuring timely delivery and quality standards.
  • Marketing Strategies: Develop and implement marketing strategies to promote products and services, driving sales and revenue growth.
  • Financial Management: Plan budgets, monitor revenues and expenses, and make informed financial decisions to ensure business sustainability.
  • Staffing and Development: Determine staffing requirements, recruit, hire, and supervise staff, and conduct performance reviews to ensure employee growth and development.
  • Payroll Administration: Oversee payroll administration, ensuring accurate and timely payment to employees.
  • Employee Engagement: Foster a positive work environment, promoting employee engagement, motivation, and job satisfaction.
Benefits
  • Health Benefits: Comprehensive health care plan for employees.
  • Financial Benefits: Pension plan for eligible employees.
  • Other Benefits: Free parking available for employees, and a permanent work term with 35 hours per week.