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Technical Account Manager

2 months ago

Toronto, Ontario, Canada Amazon Web Services Canada, Inc. Full time
About the Role

We are seeking a highly skilled Technical Account Manager to join our team at Amazon Web Services Canada, Inc. As a Technical Account Manager, you will be responsible for providing technical guidance and support to our enterprise customers, helping them to achieve the greatest value from our cloud services.

Key Responsibilities
  • Provide technical expertise and guidance to customers on the use of AWS services
  • Develop and execute strategies to drive customer adoption and use of AWS services
  • Collaborate with cross-functional teams to identify and address customer needs
  • Provide advocacy and strategic technical guidance to help customers plan and build solutions using best practices
  • Proactively monitor and maintain customer AWS environments to ensure operational health
Requirements
  • 3+ years of technical engineering experience
  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
  • Bachelor's degree
Preferred Qualifications
  • Experience with AWS services or other cloud offerings
  • Experience in internal enterprise or external customer-facing environment as a technical lead
What We Offer

At Amazon Web Services Canada, Inc., we offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to providing our employees with opportunities for growth and development, and we offer a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about cloud computing and customer success, and have a strong technical background, we encourage you to apply for this exciting opportunity.