Counter Service Associate

4 weeks ago


SaintJeansurRichelieu, Quebec, Canada EMCO Corporation Full time

Become a vital part of our Customer Support Team

At EMCO Corporation, we pride ourselves on delivering outstanding service to our clientele. As a Customer Support Specialist, your role will involve assisting customers at the parts counter, generating quotes, providing technical assistance, and addressing various customer inquiries.

  • Manage customer orders, including pricing adjustments and substitutions as needed
  • Foster relationships with current clients while identifying and developing new opportunities by understanding their requirements and offering effective solutions
  • Track customer satisfaction and ensure timely and professional resolution of issues
  • Assist the external sales team in their efforts

Qualifications

  • Completion of high school education
  • Enthusiastic demeanor and proactive mindset
  • Ability to collaborate effectively within a team
  • Strong commitment to customer service and work ethic
  • Effective communication skills and a readiness to learn
  • Fluency in both French and English
  • A minimum of 2 years of experience in a comparable position

Preferred Skills

  • Familiarity with plumbing industry products

Why join our organization?

EMCO Corporation stands as a premier distributor of plumbing, HVAC, waterworks, and construction materials across Canada. Becoming part of our team opens up numerous avenues for professional growth and development, along with a nurturing culture at every stage of your career.

  • Access to exceptional mentorship and practical training
  • Opportunities for career progression with competitive compensation, benefits, and profit-sharing
  • A career with a reputable and stable organization that values its core principles
  • Involvement in our company's retirement savings plan
  • Emphasis on work-life balance and flexible working arrangements

EMCO is dedicated to fostering an equitable and discrimination-free workplace where all employees can succeed. We advocate for diversity, equity, and inclusion in our work environments and base all hiring decisions on business needs and qualifications, irrespective of any protected characteristic under the law.



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