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Mental Health Services Manager
2 months ago
Reporting directly to the Managing Director, Trillium Health Partners, the Manager, Mental Health Services is an integral member of the organization's leadership team.
Key Responsibilities:- Lead a high-functioning team of healthcare professionals to deliver high-quality clinical care to customers and clients.
- Develop and implement standardized, efficient clinical programs, leveraging metrics to ensure success.
- Oversee multiple mental health services and contracts to various customers, launching new programs to new sectors and organizations.
- Represent the program internally and externally through various formal and informal opportunities, conferences, meetings, etc.
- Measure success, incorporate feedback, and adjust as necessary.
- Execute on program-specific goals and objectives.
- Collaborate with the manager and clinical coordinator teams to ensure consistency in service delivery and execution of effective action plans to address service delivery variances or quality concerns.
- Build and lead a program known for its excellent clinical performance, tracking performance indicators and implementing effective action plans to remedy any variances.
- Build external relationships with customers and ensure compliance with contractual agreements and performance.
- Establish Process Improvement and Quality Assurance plans and practices through collaboration with other program managers, clinical coordinators, administrators, and physicians/surgeons across Trillium Health Partners.
- Lead by example, exemplifying the organization's values of compassion, excellence, and courage, and build a high-performing team.
- Baccalaureate degree in Business or Health-related field required; RHP, Occupational Therapy, preferred.
- Master's degree or current registration in a Graduate program preferred (Health Administration, Leadership, Quality).
- Minimum of five years of relevant third-party industry and mental health leadership experience.
- Ability to navigate ambiguity in a complex and fast-paced environment.
- Proven ability to manage multiple, competing priorities.
- Effective team building, relationship building, and creative thinking skills.
- Excellent organizational, communication, interpersonal, problem-solving, negotiation, conflict resolution, and decision-making skills are essential.
- Excellent performance and attendance record required.
Travel across Trillium Health Partners sites and on occasions to customer and partner locations is required.
