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Customer Service Agent

2 months ago

Camrose, Canada Camrose Motel Full time
About the Role

We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at Camrose Motel. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms, ensuring accurate and efficient processing of guest information.
  • Room Management: Process group arrivals and departures, take, cancel, and change room reservations, and maintain an inventory of vacancies, reservations, and room assignments.
  • Guest Services: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Payment and Settlement: Process guests' departures, calculate charges, and receive payments in a timely and accurate manner.
  • Communication: Answer telephone calls and relay messages, ensuring prompt and courteous communication with guests and colleagues.
Support for Diverse Groups
  • Mentorship Programs: Offers mentorship, coaching, and/or networking opportunities for persons with disabilities, newcomers and/or refugees, youth, Veterans, Indigenous people, and visible minorities.
Work Environment
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week