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Crisis & Resource Counsellor - Support Specialist
2 months ago
WoodGreen Community Services is seeking a skilled Crisis & Resource Counsellor to join our team. As a Crisis & Resource Counsellor, you will provide critical support and guidance to individuals in crisis, utilizing your expertise in crisis intervention and resource navigation.
Key Responsibilities- Respond to telephone and webchat referrals, providing empathetic and informative support to individuals in crisis.
- Conduct initial assessments to determine the most appropriate response to each situation, utilizing standardized tools and protocols.
- Assess risk and safety, ensuring the well-being of individuals and those around them.
- Provide supportive counselling, crisis de-escalation, and short-term case management services as needed.
- Collaborate with healthcare providers, community services, and other stakeholders to ensure seamless support and referrals.
- Maintain accurate records and statistical data for analysis and evaluation purposes.
- Bachelor's degree in Social Work or a related field.
- Registration with the Ontario College of Social Workers and Social Service Workers or College of Registered Psychotherapists of Ontario.
- 2+ years of experience in telephone counselling, crisis intervention, and supporting older adults and caregivers.
- Demonstrated intake/triage experience and strong assessment skills.
- Self-directed and independent, with experience working collaboratively with others.
- Excellent customer service and interpersonal skills.
- Experience in crisis response, supporting individuals with mental health/substance use, and commitment to harm reduction.
- Knowledge and experience supporting older adults with geriatric issues, such as dementia and responsive behaviors.
- Strong ability to build relationships with diverse individuals.
- Excellent oral and written English fluency and communication skills.
- Cultural competency and ability to communicate with individuals from diverse backgrounds.
- Thorough knowledge of community resources and services.
- Strong administrative and organizational skills.
- Applied computer skills, including MS Word, Excel, databases, and the internet.
- Experience in outreach, public presentations, and workshops.
- Ability to exercise good judgment, flexibility, and contribute to a team's effective functioning.
- Effective problem-solving and conflict management skills.
- Ability to follow policies, procedures, and legislation.
- Proficiency in French or another second language is an asset.
