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Room Attendant Support Specialist

2 months ago


Toronto, Ontario, Canada Chelsea Hotel, Toronto Full time

Job Overview

To qualify for this role, candidates must reside in the Greater Toronto Area and possess the legal right to work in Canada. International applications are not being considered at this time.

The Housekeeping Houseperson is responsible for maintaining the cleanliness of guest accommodations, including bedrooms, bathrooms, balconies, hallways, public areas, and emergency exits. This position also involves assisting room attendants with various tasks as needed.

Key Responsibilities

· Conduct thorough cleaning of rooms following maintenance work

· Adhere to established cleanliness standards within guest rooms

· Timely transfer of guest supplies (e.g., toilet paper)

· Support Room Attendants in completing all assigned duties for designated floors

Communication and Reporting

· Maintain open lines of communication with the Customer Care Centre and management to address any challenges or concerns

· Report any deficiencies or issues to management promptly

Guest Satisfaction

· Respond to guest inquiries and provide assistance as needed

· Deliver housekeeping items to guest rooms as instructed

· Ensure a high level of guest satisfaction is achieved

· Assist room attendants with the movement of furniture and the disposal of linens and waste

· Foster a positive work environment among team members

Safety and Efficiency

· Utilize proper lifting techniques to prevent injury

· Manage trip and fall hazards in corridors effectively

· Comply with all safety regulations and grooming policies; nametags must be visible at all times

· Wear the provided pager at all times

· Complete additional tasks as assigned by management

· Ensure CDC calls are completed within the designated timeframe

· Maintain proper radio communication etiquette

· Ensure cleanliness of service areas and equipment

Experience and Skills Required

· Previous experience in housekeeping is advantageous

· Guest service experience is a plus

Personal Attributes

· Strong work ethic and dedication to quality service

· Effective communication skills

Language Proficiency

· Ability to understand and communicate in English is essential

Physical Demands

· Flexibility in work availability is required

· Capability to stand for extended periods

· Ability to lift, bend, and move heavy furniture as necessary

The Chelsea Hotel, Toronto is dedicated to fostering a diverse and inclusive work environment. We encourage applications from qualified individuals, including women, men, visible minorities, indigenous peoples, and persons with disabilities. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), we will accommodate the needs of applicants with disabilities throughout the selection process. If you require accommodation during the recruitment process, please inform your Talent Acquisition representative.