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Key Holder

2 months ago

Kelowna, British Columbia, Canada La Senza Full time

About the Role

We are seeking a highly motivated and results-driven Key Holder to join our team at La Senza. As a Key Holder, you will play a key role in leading the store's selling effort and operational execution, ensuring exceptional customer experiences and driving profitable top-line sales.

Key Responsibilities

  • Drive profitable sales growth through segment ownership and support the Management team in creating an environment that is focused on consistently delivering exceptional, positive customer experiences.
  • Support the Management team in retention by creating and promoting a safe, positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model.
  • Lead the La Senza selling model with confidence, passion, and expertise for the brand, and promote and display teamwork across all zones to ensure the customer's journey is seamless.
  • Manage and resolve customer relations issues, and assist Management team in creating /communicating action plans that optimize results, execute operational activities, and control payroll budget and expenses.
  • Responsible for opening/closing procedures such as processing end of day paperwork, cash management, and daily sales reconciliation, and follow standard operating procedures, including damages, transfers, and other compliance-related items.
  • Ensure compelling visual merchandising and presentation standards are executed and maintained, including identifying and executing sell down strategies, and ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide.
  • Lead with professionalism and behaviors guided by the company values.

Requirements

  • Ability to foster an environment of exceptional customer service and optimize the Company selling model.
  • Ability to effectively delegate, follow up, and communicate with all levels of the organization.
  • Ability to coach, develop, and partner with Management team on performance management.
  • Business acumen with strong strategic and analytical skills.
  • Previous management or supervisory experience.
  • Schedule flexibility to include evenings, weekends, and holidays.
  • Ability to manage complex and competing priorities through time management and organizational skills.
  • Professional demeanor that reinforces brand and company standards.

Compensation

$18-$19 per hour