Retail Sales Manager
7 days ago
About the Role
The Key Holder (Part-time) is a vital part of our La Senza team, assisting the Management team in leading the store's selling effort and operational execution. This role is responsible for ensuring exceptional customer experiences and driving profitable top-line sales. As a Key Holder, you will drive personal sales by demonstrating and coaching La Senza selling behaviours, creating a high-performance selling culture with the team, and achieving store sales goals.
Key Responsibilities
- Support the Management team in creating an environment focused on delivering exceptional customer experiences and demonstrating company selling behaviours.
- Contribute to retention efforts by creating a safe and positive work environment, effectively assisting in resolving associate relations issues using the La Senza coaching model, and executing all company initiatives.
- Promote teamwork across all zones to ensure a seamless customer journey.
- Manage and resolve customer relations issues.
- Assist the Management team in creating and communicating action plans to optimize results, execute operational activities, and control payroll budget and expenses.
- Perform opening and closing procedures, including processing end-of-day paperwork, cash management, and daily sales reconciliation.
- Follow standard operating procedures, including damages, transfers, and other compliance-related items.
Requirements
- Foster an environment of exceptional customer service and optimize the Company selling model.
- Effectively delegate, follow up, and communicate with all levels of the organization.
- Coach, develop, and partner with the Management team on performance management.
- Business acumen with strong strategic and analytical skills.
- Previous management or supervisory experience.
- Schedule flexibility to include evenings, weekends, and holidays.
- Ability to manage complex and competing priorities through time management and organizational skills.
Wage Range: $18-$19 per hour
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