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City Hall Host

2 months ago

Red Deer, Alberta, Canada City of Red Deer Full time

The Opportunity:

The City of Red Deer is currently recruiting to fill the permanent full-time position of Customer Experience Ambassador. This role will provide the welcoming first impression to customers in person, on the telephone, or electronically when they interact with the City of Red Deer. The primary duty of this position is to help customers/visitors feel welcome and determine how best to assist them.

Key Responsibilities:

  • Provide exceptional customer service and create a positive experience for citizens and visitors.
  • Act as the primary reception for the organization, greeting and assisting customers/visitors to City Hall.
  • Proactively engage citizens and customers as they enter City Hall and direct them to the appropriate location for their City business or contact the parties they are meeting with.
  • Maintain awareness of current programs offered by the City, as well as special events and downtown programming.
  • Keep up to date with and provide visitors with accurate information about the city, and the services and programs available through the City.
  • Ability to be assertive and to deal with aggressive or unpleasant behavior either face to face or over the phone with difficult customers.
  • Excellent conflict resolution skills.
  • Knowledge of the City, its programs and services, and the ability to maintain awareness of current programs and events.
  • Ability to communicate effectively, respectfully, and clearly.
  • Basic computer skills with Word, One Note, Teams, Excel, and familiarity with other software applications.
  • Ability to work independently in accordance with policies and procedures.
  • Ability to take customer suggestions and provide internal feedback to enhance department and corporation procedures.
  • Ability to attain Current Standard First Aid and Cardiopulmonary Resuscitation (CPR) Level 'C'.

Affiliation:

Canadian Union of Public Employees, Local 417

Remuneration:

$27.61 to $29.06 per hour

Hours of Work:

75 hours biweekly; Monday to Friday, some evening and weekend work may be required when needed.