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Hotel Operations Supervisor

2 months ago

St Thomas, Ontario, Canada COMFORT INN Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at COMFORT INN. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest service and maintaining a high level of efficiency.

Key Responsibilities
  • Co-ordination and Scheduling
    • Coordinate activities with other departments to ensure seamless hotel operations
    • Establish and maintain work schedules and procedures to optimize productivity
  • Guest Services
    • Assist guests with special needs and provide exceptional customer service
  • Team Management
    • Supervise and train a team of 3-4 staff members to ensure they have the necessary skills and knowledge to perform their duties
  • Technical Support
    • Maintain the operation of computer systems, equipment, and machinery to ensure business continuity
    • Arrange for repairs and maintenance as needed
  • Procurement
    • Requisition materials and supplies as needed
Requirements
  • Education
    • Secondary (high) school graduation certificate
  • Experience
    • At least 7 months to less than 1 year of experience in a similar role
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment
    • Basic security clearance
Working Conditions
  • Work Environment
    • Hotel, motel, resort
  • Physical Demands
    • Standing for extended periods
Personal Qualities
  • Client Focus
    • Ability to provide exceptional customer service
  • Dependability
    • Reliability and punctuality
  • Efficient Interpersonal Skills
    • Ability to work effectively with others
  • Excellent Oral Communication
    • Clear and effective communication
  • Initiative
    • Proactive and self-motivated
  • Interpersonal Awareness
    • Ability to understand and respond to the needs of others
  • Organized
    • Ability to prioritize tasks and manage time effectively
  • Team Player
    • Ability to work collaboratively with others
Benefits
  • Free Parking
    • Convenient parking available for staff
  • Paid Time Off
    • Volunteering or personal days
  • Work Term
    • Permanent position
  • Work Language
    • English
  • Hours
    • 40 hours per week