Security Manager
4 weeks ago
Casino Security Supervisor Job Summary
Under the general direction of the Security Shift Manager and Security Manager, this position is responsible for the protection of company assets and contributing to a safe and welcoming work environment for all team members. The Security Supervisor will lead a team of personable, service-oriented Security Officers who act as friendly and helpful ambassadors to our guests while protecting the company's assets.
Key Responsibilities:
- Protect company assets and property;
- Investigate, report, and document all irregular, unusual, suspicious, or illegal activities;
- Respond to and ensure all alarms and incidents are addressed promptly and in accordance with established procedures;
- Ensure all security equipment is operational and report any malfunctions to the Security Manager;
- Safeguard confidential information and prevent its improper disclosure or use;
- Monitor patron self-exclusion program as required;
- Answer emergency calls and provide immediate care to ill and injured patrons and employees;
- Provide first aid and/or emergency medical care to affected personnel and provide a report to the responding EMS unit as required;
- Provide training and coaching to all Security Officers as needed;
- Responsible for the supervision and performance management of Security Officers;
- Ensure Security personnel are fully briefed prior to each shift;
- Responsible for completing daily reporting as required;
- Assist management with projects as needed;
- Ensure compliance with licensing laws, health and safety, and other statutory regulations;
- Perform other duties as assigned by the Security Shift Manager and/or Security Manager.
Requirements:
- 5+ years' experience in Gaming Management, with at least 4 years in a senior management role;
- Post-secondary education in Law and Security or equivalent experience in a related field;
- Minimum of one (1) year of supervisory experience in a related field;
- Valid First Aid/CPR certificate and Smart Serve certificate required;
- Strong leadership, organizational, interpersonal, analytical skills;
- Strong verbal and written communication skills;
- Strong problem-solving, reporting, and conflict resolution skills;
- People-focused and committed to service excellence;
- Proactive and solution-oriented with a drive to succeed;
- Ability to obtain registration as a Category 1 Gaming Assistant with the AGCO.
What We Offer:
Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays, and overnights. We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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