Program Manager

2 months ago

Sherwood Park, Alberta, Canada CASA Child, Adolescent and Family Mental Health Full time
About the Role

CASA Child, Adolescent and Family Mental Health is seeking a highly skilled and experienced Program Manager to lead our CASA House program. As a key member of our leadership team, you will be responsible for providing day-to-day leadership to a multidisciplinary team, including clinical and service delivery leadership, human resource management, coaching and mentoring, budget management, and program development and evaluation.

Key Responsibilities
  • Provide leadership to a multidisciplinary team, including clinical and service delivery leadership, human resource management, coaching and mentoring, budget management, and program development and evaluation.
  • Work with the Senior Manager, Clinical Operations and the Medical Lead(s) to facilitate the development of a high functioning clinical team.
  • Oversee and ensure direct reports utilize a holistic and high-quality model of assessment and treatment planning that is family-centered, trauma-informed and inclusive of biological, psychological, social and cultural factors for patients and their families.
  • Ensure the provision of evidence-informed practice in the assigned program.
  • Ensure high-quality record management through the electronic medical record (EMR).
  • Ensure workload distribution in the context of program needs and staff skill set.
  • In partnership with the Clinical Practice Lead, assess and monitor standards of care and the adherence to CASA clinical policies and procedures, and relevant legislation and Acts.
  • Ensure staff are trained and adhere to CASA policy and practice regarding admission, discharge data collection and clinical documentation.
  • Act as the first point of contact in the complaint resolution process for patients and families.
  • Lead the planning and implementation of training opportunities at the program level and collaborate with the Clinical Education department for initiatives that may extend to the whole organization.
  • Ensure appropriate skill-building for program staff during orientation.
  • Ensure the development and maintenance of a competency framework for program area.
  • Collaborate with the Senior Manager, Clinical Operations to identify service delivery improvements and suggest enhancements with the lens of evidence-informed practice and CASA strategic and operational plans.
  • Ensure patient safety event reporting and immediate risk mitigation.
  • Lead safety event analysis and solution generation.
  • Review quarterly patient safety reports for program-specific trends.
  • Monitor for documentation and privacy policy adherence.
  • Collaborate with Senior Manager, Clinical Operations and Medical Lead to routinely review and plan improvement to enhance program quality.
  • Ensure the collection of evaluation and quality data.
  • Incorporate evidence-informed, best practice models into clinical programming and practice, and ensure clinical care remains consistent with CASA policies, procedures, and strategic and operational plans.
  • Practice according to the code of ethics and practice standards of their specific discipline and support scopes of practice and codes of ethics of other disciplines represented on their team.
Qualifications
  • Graduate degree in clinical psychology, social work (with psycho-social intervention designation), occupational therapy or nursing or a bachelor's degree in nursing with five years of experience in child and family mental health and two years of leadership experience would be considered.
  • Current registration in good standing with a professional college identified under the Health Professions Act.
  • A minimum of five years of clinical practice in child and family mental health and/or youth addictions.
  • A minimum of two years of clinical leadership in a mental health setting.
Conditions of Employment
  • A satisfactory Criminal Records Check with Vulnerable Sector Search. This would be the financial responsibility of the successful candidate.
  • A satisfactory Criminal Records Check.
  • Proof of COVID-19 vaccination or exemption on the basis of a protected legal ground.
  • Ability to pass and maintain Therapeutic Crisis Intervention (TCI) certification (training provided by CASA), as well as physical ability to perform all interventions.

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