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Client Support Operations Supervisor
3 months ago
- Education: College/CEGEP
- Experience: 2 to less than 3 years
- Key Responsibilities
- Coordinate activities across various departments to ensure seamless operations.
- Establish work schedules and operational procedures for the team.
- Review and verify the accuracy of completed tasks.
- Identify and address training needs for team members.
- Prepare and present reports on team performance and productivity.
- Resolve workplace challenges, offer technical guidance, and suggest improvements to enhance efficiency and service quality.
- Train employees on job responsibilities, safety protocols, and company policies.
- Conduct evaluations of team performance.
- Perform the same duties as the team members supervised.
- Recruit and onboard new staff.
- Coordinate, assign, and review team tasks.
- Ensure the operation of computer systems and equipment, arranging repairs as necessary to maintain service delivery.
- Request necessary materials and supplies.
- Organize and oversee inventory management.
- Employment Details
- Type of Employment: Permanent
- Language of Work: English
- Work Hours: 35 hours per week
