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Technical Support Analyst for Software Solutions

3 months ago

Toronto, Ontario, Canada NP Financial Full time
Position Overview

As a Technical Support Analyst at NP Financial, you will play a crucial role in assisting users who encounter challenges with their computer systems. Your expertise will help ensure smooth operations and enhance user experience.

Educational Requirements
  • Bachelor's degree in a relevant field
  • or equivalent professional experience
Key Responsibilities
  • Address and resolve user issues related to software and hardware
  • Offer guidance and training to users based on identified challenges
  • Maintain a comprehensive log of problems and solutions for reference by fellow support analysts
  • Engage in the redesign and improvement of applications and software
  • Prepare and configure equipment for employee use, ensuring correct installation of cables, operating systems, and necessary software
Experience Requirements
  • 1 to 2 years of relevant experience
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 30 to 40 hours per week