Quality Assurance Specialist

3 days ago

Calgary, Alberta, Canada City of Calgary Full time
Quality Assurance Analyst Job Description

At the City of Calgary, we are committed to delivering exceptional services to our community. As a Quality Assurance Analyst, you will play a vital role in ensuring the quality and reliability of our systems and applications.

Key Responsibilities:
  • Provide technical assistance and support to clients, ensuring prompt resolution of technical issues and delivering excellent customer service.
  • Evaluate system modifications and recommend their readiness for use by customers and staff.
  • Collaborate with analysts, software developers, and business users to provide feedback on requirements and validate design with a QA perspective.
  • Create, maintain, and enhance test plans, test cases, and test methodologies to ensure verification of the end-to-end system.
  • Perform all aspects of verification, including functional, integration, regression, and system testing.
  • Coordinate end-to-end user acceptance testing with subject matter experts from impacted business units.
  • Isolate defects, recreate the chain of events that led to the defect, and work with business and technical teams to ensure a suitable resolution or workaround is developed and verified.
  • Develop and implement processes and procedures that improve the system's quality, shorten the testing cycle, and reduce support costs through analysis, experience, and the use of metrics.
Qualifications:
  • A completed 2-year diploma in Business Administration, Computer Information Systems, Planning, or a related field, plus at least 3 years of related experience in quality assurance, software testing, and application support; OR
  • A degree in Computer Science or a related field, plus at least 1 year of related experience in quality assurance, software testing, and application support.
  • Working knowledge of a Land Management System, such as Public One-Stop Service Engine (POSSE), will be considered an asset.
  • Working knowledge of permitting and licensing practices will be considered an asset.
  • Strong problem-solving and analytical skills combined with a high attention to detail.
  • Demonstrated ability to effectively communicate and work collaboratively with a variety of partners and the ability to plan and organize work with minimal supervision or direction.

We welcome applications from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

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