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Reservations Supervisor

2 months ago

Brampton, Ontario, Canada Park Inn by Radisson Brampton Full time
About the Role

We are seeking a highly organized and detail-oriented Reservations Supervisor to join our team at Park Inn by Radisson Brampton. As a key member of our hotel operations team, you will be responsible for coordinating activities with other departments, establishing work schedules and procedures, and ensuring seamless guest experiences.

Key Responsibilities
  • Co-ordination and Scheduling: Co-ordinate activities with other work units or departments to ensure efficient hotel operations.
  • Work Scheduling and Procedures: Establish work schedules and procedures to meet the needs of the hotel and its guests.
  • Guest Services: Perform same duties as workers supervised, including assisting clients/guests with special needs.
  • Reporting and Analysis: Prepare and submit reports to management on hotel operations and guest feedback.
  • Problem-Solving and Quality Improvement: Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality.
  • Staff Management: Hire and train staff in job duties, safety procedures, and company policies.
  • Equipment Maintenance: Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
Personal Suitability
  • Accuracy and Attention to Detail: Accurate and detail-oriented in all aspects of work.
  • Client Focus: Provide excellent written communication and client-focused service to guests.
  • Dependability and Flexibility: Dependable and flexible in a fast-paced hotel environment.
  • Initiative and Judgement: Take initiative and use sound judgement to resolve problems and make decisions.
  • Teamwork and Organizational Skills: Work effectively as part of a team and maintain organized records and reports.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 7 months to less than 1 year of experience in a related field.
  • Language: English.
  • Work Hours: 35 hours per week.