Member Service Representative

3 weeks ago


Brandon, Manitoba, Canada Westoba Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Westoba Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting our products and services, and building strong relationships with our community.

Key Responsibilities
  • Provide personalized service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Develop and maintain relationships with members, understanding their financial needs and providing tailored solutions.
  • Stay up-to-date on our products and services, making recommendations to members and promoting our offerings.
  • Collaborate with internal teams to ensure seamless service delivery and achieve business objectives.
  • Participate in community events and initiatives, promoting Westoba Credit Union's presence and building relationships with local businesses and organizations.
What We Offer
  • A competitive compensation package, including a salary range of $17.76 - $21.75 hourly, plus opportunities for bonuses and career advancement.
  • A comprehensive benefits package, including health, dental, and vision coverage, as well as a pension plan.
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A collaborative team culture, with a focus on teamwork, creativity, and innovation.
  • The opportunity to make a meaningful impact on our members' lives and contribute to the success of Westoba Credit Union.
Requirements
  • A Grade 12 diploma, plus relevant work experience or an equivalent combination of education and experience.
  • Previous sales or service experience, preferably in the financial or retail industries.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
  • A proactive and customer-focused approach, with a strong commitment to delivering exceptional service.
  • A willingness to learn and adapt to new situations, with a flexible and positive attitude.


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