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Hospitality Ambassador

2 months ago

Montreal, Quebec, Canada Sonder Full time
About Sonder

Sonder is a hospitality company that's revolutionizing the way people stay. We're on a mission to make a world of better stays open to all, and we're looking for someone to help us achieve that goal.

Job Summary

We're seeking a Hospitality Agent to join our team. As a Hospitality Agent, you'll be the face of Sonder, responsible for delivering an amazing guest experience. You'll be the point of contact for our guests, responding to their requests, resolving issues, and ensuring they have an unforgettable stay.

Key Responsibilities
  • Respond to guest requests and issues in a timely and professional manner
  • Guide guests through the Sonder experience, ensuring they have an amazing first impression
  • Troubleshoot minor maintenance and technology issues
  • Perform housekeeping quality audits and inventory checks
  • Assist with inventory duties, such as preparing turnover kits and receiving deliveries
  • Travel to multiple Sonder properties throughout the local market
Requirements
  • Guest-centric and positive mindset
  • Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
  • Organized, hardworking, and detail-oriented
  • Comfort with ambiguity and rapidly shifting priorities
  • Ability to work effectively in a team environment and independently
  • Comfort in independent problem-solving with the humility to ask for help when needed
  • Unintimidated by using mobile apps for team collaboration and communication
  • Flexible schedule and willingness to work evenings, weekends, and holidays
  • Ability to lift/carry items up to 50 pounds and stand/walk for extended periods
  • Proficiency in languages other than English a plus
Benefits

We offer attractive employee travel perks for any Sonder location, as well as competitive stock, health, and lifestyle benefits. For eligible employees, benefits may include:

  • Competitive compensation
  • Generous stock plan
  • Medical, dental, and vision insurance (where applicable)
  • Flexible vacation
  • Wellness and volunteering days
  • Annual free credits and discounts to stay in Sonders
Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.