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Insurance Broker

2 months ago


Calgary, Alberta, Canada Western Coast Insurance Services Full time
{"title": "Insurance Broker Role", "description": "

Truthfulness | Fairness | Value | Loyalty

At Western Coast Insurance Services, we're committed to delivering exceptional customer experiences. As an Insurance Broker, you'll play a vital role in meeting our customers' needs in a high-volume contact center.

Key Responsibilities

  • Manage incoming call queues and maintain low wait times
  • Answer customer inquiries, striving for one-touch resolution
  • Optimize sales opportunities in each call, prioritizing customers' needs
  • Access information from online databases to complete customer transactions
  • Make outbound calls for customer policy renewals and account reviews
  • Adapt your sales strategy based on the nature of your call and customers' priorities

Requirements

  • Level 1 General Insurance License (we'll train and support if unlicensed)
  • Passionate about customer service
  • 2-3 years in sales or customer service
  • Excellent phone etiquette
  • Professional experience building rapport with customers

Preferred

  • Call center experience
  • Level 2 General Insurance License preferred
  • Previous insurance experience preferred
  • Adept in retrieving customer data efficiently
  • Recent post-secondary or vocational training

What We Offer

  • Competitive salary range: $45,000 - $67,000
  • 37.5 hours/week, Monday to Friday 7am-7pm PST, Saturdays 9am-5pm PST
  • Eligible for 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits

Join Our Team

We're dedicated to building a diverse, inclusive, and authentic workplace. If you're passionate about customer service and have a strong work ethic, we encourage you to apply.

"}