Case Manager

2 months ago


North Shore, Canada Canadian Red Cross Full time
Job Summary

We are seeking a highly skilled and compassionate Case Manager to join our team at the Canadian Red Cross. As a Case Manager, you will play a critical role in supporting individuals impacted by disruptive events through case management.

Key Responsibilities
  • Support Persons Impacted by Disruptive Events
    • Work with individuals in a confidential and empathetic setting to understand their needs and develop a recovery plan.
    • Provide access to relevant services, including basic needs, referrals, financial assistance, and recovery planning.
    • Facilitate inclusive access to Canadian Red Cross services using a person-centered approach.
  • Work as Part of a Collaborative Team
    • Collaborate with other members of the Case Management team and Recovery Services Programming to ensure that impacted persons' needs are always at the forefront.
    • Identify emerging trends related to identified needs and capacity, and share with the Case Management and Operations team as required.
Requirements
  • College degree in a related field, and 1-3 years of experience working in customer service, case management, disaster recovery, health services, or a related field.
  • Knowledge or experience in customer service, disaster recovery, emergency management, community development, social work, or psychology is an asset.
  • Experience in emergency settings is an asset.
  • Understanding of the Canadian Red Cross role in emergency response and recovery is essential.
  • Experience using database systems is required; experience using EMIS is an asset.
  • Knowledge of Microsoft suite of tools (Word, Excel, SharePoint) and Adobe is required.
  • Current First Aid certification or willingness to take training is required.
  • Language requirements: must be able to read, write, and deliver services in English or French; additional languages are considered an asset.
Working Conditions
  • The majority of the work is performed in a clean and comfortable environment.
  • Potential for responding in disaster areas, as well as difficult and unstable conditions, and uncomfortable conditions.
  • Ability to respond during non-traditional hours and long hours of work in a demanding context.
  • Ability to respond in local and outside communities.
  • Eligibility to work in Canada is required.

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