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Senior Manager, Client Onboarding and Risk Management

2 months ago

Toronto, Ontario, Canada Royal Bank of Canada Full time
Job Summary

This is an exciting opportunity to join our National Office business banking product team as a Senior Manager accountable for the execution and delivery of the High Risk Client (HRC) program within Business Financial Services (BFS).

You will also support the development of programs, policies, procedures and digital channels as it relates to account opening and onboarding for business clients.

Key Responsibilities
  • Manage the Business High Risk Client portfolio, including development of policies and processes around onboarding and maintenance/monitoring of High Risk Client types and segments. This also includes supporting any respective remediation activities, ongoing assessments of risk appetite, and partnering with Enterprise AML on their HRC programs
  • Ensure the High Risk Client program is compliant with AML laws and regulations while minimizing the potential impact on our clients
  • Provide general subject matter expertise and support day-to-day advisory and policy-related requests in the policy inbox
  • Manage and assess policy exception requests or provide policy clarifications arising from AML out of orders, which includes review, investigation and recommendations for approval.
  • Support audit and compliance reviews and action plans to address policy gaps, issues and opportunities
  • Work with internal groups to lower error rates, improve service levels, and increase reliability to continually improve Client Satisfaction levels
  • Accountable for dashboard reporting including tracking to SLAs for files decisioned (including approvals, declines and/or demarket) as well as highlighting trends and issues
  • Support Director, Business Deposit Accounts & Client Risk Management with day-to-day governance over G2 policy, any related special initiatives including emerging regulatory initiatives or in support of the broader Business Deposit Account & Operating Services goals and objectives as needed
Requirements
  • University degree or equivalent experience
  • Proven ability to manage multiple initiatives simultaneously
  • Demonstrated business agility and problem-solving experience and proactive, analytical mindset
What We Offer

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work