Customer Service Representative

4 weeks ago

Sydney, Nova Scotia, Canada MCI, LC Full time
Job Title: Customer Service Agent

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints, and ensuring that our customers have a positive experience with our company.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a professional and courteous manner
  • Respond to customer inquiries and resolve customer complaints in a timely and effective manner
  • Provide product and service information to customers, and make recommendations to meet their needs
  • Work collaboratively with other team members to achieve customer satisfaction and resolve customer issues
  • Meet or exceed customer service metrics and performance targets
Requirements:
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Basic computer skills and knowledge of Microsoft Office
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer:
  • Competitive hourly rate
  • Opportunities for advancement and professional growth
  • Comprehensive training program
  • Flexible scheduling
  • Fun and dynamic work environment

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