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Room Reservations Supervisor
3 months ago
Join Our Team at Sun Peaks Grand Hotel & Conference Centre
At Sun Peaks Grand Hotel, we are dedicated to providing exceptional hospitality experiences. We are currently seeking a Room Reservations Supervisor to lead our reservations team. This role is perfect for someone who thrives in a dynamic environment and is passionate about guest service.
Key Responsibilities:
- Reservations Oversight: Develop and implement strategies for the reservations team to align with the hotel's revenue management goals.
- Operational Management: Supervise daily operations of the reservations department, ensuring high standards of service and efficiency.
- Guest Relations: Address guest inquiries and resolve reservation-related issues in a timely and professional manner.
- Team Development: Train and mentor team members, fostering a culture of continuous improvement and high performance.
- Data Management: Compile and analyze monthly reports to support operational decision-making.
Ideal Candidate:
- Minimum of 3 years in reservations or front office roles, with at least 2 years in a leadership capacity.
- Post-secondary education in hospitality or a related field is preferred.
- Proficient in hotel reservation systems and Microsoft Office applications.
- Strong problem-solving skills and the ability to work effectively under pressure.
- Excellent communication skills, both verbal and written.
We value our employees and are committed to creating a supportive and inclusive work environment. Join us in delivering memorable experiences to our guests while enjoying the benefits of working in a beautiful mountain resort.
Benefits Include:
- Seasonal lift and trail passes.
- Generous vacation entitlement.
- Comprehensive benefits package.
- Professional development opportunities.
- Employee discounts at our hotel and resort outlets.
We are an equal opportunity employer and encourage applications from all qualified individuals.