Driver Manager

2 months ago

VaudreuilDorion, Quebec, Canada xtl Full time

XTL is seeking a bilingual Driver Manager to join our team in Vaudreuil-Dorion

Summary:

The Driver Manager is the primary point of contact for all drivers. This role is responsible for maintaining good labour relations with drivers and owner operators, resolving conflicts or concerns, and monitoring productivity to identify areas for improvement. The successful candidate will be involved in the final selection of drivers and will guide them in operational components necessary to succeed at XTL. They will also follow their progress to ensure success is realized.

Responsibilities:

1. Team Management

  • Conduct final discussions with qualified candidates to ensure expectations and fit have potential for success at XTL;
  • Manage a group of drivers in relation to and support of operation objectives;
  • Motivate drivers and owner operators to perform their functions more effectively to achieve company & departmental objectives;
  • Provide constructive feedback.

2. Driver Orientation

  • The holder of this position will be held accountable for ensuring new hires are equipped with the right tools, by providing drivers with the necessary knowledge and resources to begin a successful career at XTL.
  • Provide formal orientation on day-to-day operations and company policies and procedures;
  • Coordinate with counter terminals to ensure Handbook is current, accurate and consistent;
  • Assess level of need and suitability in conjunction with assigning mentor;

3. Driver Evaluation & Performance

  • Document contract of mutual expectation;
  • Monitor periodic evaluation of all drivers and owner operators achievement of objectives.
  • Conduct 30/60/90/365 day's reviews, capture and communicate issues of concern as well as successes;
  • Driver related service failures - investigate, interview coach and educate drivers when this type of service failure arises.

4. Driver Retention

  • Responsible for handling all inquiries, concerns or complaints of the drivers and owner operators;
  • Promote open-door policy;
  • Create a close relationship with drivers and agencies
  • Participate and bring solutions in driver meetings with operations and safety;
  • Responsible for the recognition program in concert with operation;
  • Perform exit interviews (determine underlying concerns and root cause for termination)

5. Productivity

  • Monitor productivity in relation to expectations for both driver and company;
  • Identify opportunity for improvement;
  • Prepare report for weekly meetings with managers from Operations and HR;
  • Participate daily at the morning conference to point out to bottle neck and wasting time issue;
  • Work closely with Operation and Customer Service manager to align power with Volume and Service objectives;
  • Issue discipline in accordance with department policy and in collaboration with the Operations Managers and Human Resources Department
  • Coaching drivers with poor MPG according to the establish driving criteria (Idling and over revolution);
  • Follow up with drivers for improvements;

6. Respect of policies, programs, procedures and practices

  • Apply dispatch rules according to the collective agreement and company programs, procedures, policies, bid regulations, DOT & HOS legislation.
  • Report any disciplinary issues & course of action taken to the Operation Manager
  • Monitor performance and fill in service failures.
  • Approve all trip sheets for city drivers.
  • Approve pay for all other drivers working locally.
  • Responsible for on time performance at pickup and delivery location (emphasis on live loading and unloading location)
  • Monitor cost (ie O/T)

7. Daily Task

  • Maintain a Weekly mileage of a minimum of 2360 miles per truck/per week.
  • Reduce Cartage/City Costs by having Highway Drivers PU & Deliver their own loads. Provide suggestions for improvements, ie reduce bobtailing and waiting times.
  • Monitor & Process Satellite Messages in AS400 and ensure up to date within 5 mins.
  • Track and Trace drivers for on time service.
  • Monitor Road & Weather Conditions, keeping Drivers & Driver Managers Informed.
  • Audit Driver Travel & Trip Plans to maximize hours & miles.
  • Manage and answer the Office Phones in a Timely Fashion and deal with any issues that arise from the phone calls.
  • Assist with support with other Dispatch functions with other staff members.
  • Provide Support to Drivers with Custom PPWK or Border Issues.
  • Communicate all delays to Customer Service. Notify Customer Service of any OS&D.
  • Review night notes, address any issues pertaining to your Fleet(s) or Responsibilities.
  • Ensure drivers have Relays (destination changes) when driver cannot deliver the load they are hauling direct to Consignees.
  • Work with all Drivers & Customer Service to Report all detention charges at Customers, Borders, etc. Monitor Customer unloading times & prompt Customer Service regularly to avoid additional charges.
  • Answer questions from Payroll about driver delays.
  • Review Drivers hours for past week to ensure hours are being used correctly & paid correctly.
  • ETA/PTA updated at all time. Provide feedback to Driver schedules/Bids/Vacations.
  • Communicate work shortages and needs to Customers Service/Management.
  • Provide weekly Excel Driver Departures list for the next week each Thursday before Noon.
  • Provide Shift Report nightly of any issues that the Night Staff will have to deal with.
  • Fill out Initial Incident Reports/Notify Management of any accidents involving 3rd party, injuries or property damages.
  • Coach Drivers on Satellite Errors so they understand where they went wrong and how they can be fixed to not cause future errors.
  • Notify Management of Drivers not performing Macro's correctly.
  • Ensure Drivers have Deadheads after delivering loads to Consignees in the city and all loads are planned and confirmed with the drivers and all Pre-Plans are sent to drivers at all times.
  • Ensure driver's customs paperwork is cleared prior to entry
  • Ensure driver has been planned on next load prior to arriving at his destination.
  • Communicate Work Shortages & staffing needs to HR and Management.

Skills & Abilities

  • Objective
  • Leadership
  • Good listener and motivator
  • Patient
  • Good Negotiating skills
  • Problem-solving skills
  • Organizational skills
  • Good communicator and strong interaction skills
  • Experience in computer system
  • Good knowledge of the overall functioning of the company
  • Analytical thinking;
  • Communication;
  • Conceptual thinking;
  • Solution Oriented;
  • Planning and initiative;

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