Claims Specialist

2 months ago

Calgary, Alberta, Canada Intact Financial Corporation Full time
About the Role

We're seeking a skilled Claims Specialist to join our Property Large Loss team. As a key member of our team, you will handle complex commercial property claims, working closely with internal and external stakeholders to resolve claims efficiently and effectively.

Key Responsibilities
  • Manage and investigate large and complex commercial property claims, ensuring timely and accurate resolution.
  • Engage with internal and external counsel, consultants, adjusters, accountants, appraisers, and engineers to confirm coverage, determine liability, and assess damages.
  • Mentor and guide regional file handlers to ensure consistent and effective claims handling and support long-term succession planning.
  • Train colleagues on complex claims handling and provide technical advice to ensure best practices.
  • Work with Underwriting, Loss Prevention, and other stakeholders to identify potential risks, hazards, and trends, sharing feedback and lessons learned.
  • Provide exceptional customer service to brokers, customers, and colleagues, ensuring a positive experience throughout the claims process.
  • Deliver key performance indicators related to loss development, loss adjustment expenses, claims leakage control, and expense management.
  • Leverage expertise in a creative, continuous improvement environment to support best practice operations.
  • Effectively negotiate claims when necessary and attend settlement conferences and trials.
Requirements
  • A critical thinker with intellectual curiosity, able to approach complex problems in time-sensitive situations.
  • A skilled communicator, able to foster favorable business relationships and provide clear guidance to clients.
  • A problem-solver, able to gather information, evaluate situations, and negotiate next steps toward a solution.
  • Able to adapt to changing needs and understand the importance of flexibility and agility.
  • A planner, able to effectively organize and establish an effective strategy.
  • A strong collaborator, with a passion for mentoring and coaching others.
  • 10+ years of experience in direct handling of large and complex commercial property claims.
  • Appropriate knowledge of relevant regulatory and legal requirements applicable to the position.
  • Undergraduate degree or CIP designation (asset).
  • Travel required, with a valid driver's license.
  • Bilingualism (French/English) is an asset.
What We Offer

As a member of our team, you'll be empowered to be and do your best every day. Here's what you can expect:

  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • The possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem, complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different.

We are an equal opportunity employer, committed to diversity and inclusion. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

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