Private Bar Attendant
2 months ago
Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service, luxurious amenities, and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.
About the RoleWe are seeking a highly skilled and detail-oriented Private Bar Attendant to join our team at Four Seasons Resort & Residences Whistler. As a key member of our In-Room Dining team, you will be responsible for ensuring the minibars in our guest rooms are well-stocked and meet the highest standards of quality and service.
Key Responsibilities- Monitor and maintain the minibars in guest rooms, ensuring a diverse selection of beverages and snacks.
- Verify proper display and expiration dates for all items in the minibar, maintaining cleanliness and organization.
- Address guest requests for minibar refills promptly and assist with inquiries about minibar offerings.
- Prioritize guest satisfaction by delivering exceptional service, addressing concerns, and maintaining accurate records of minibar consumption.
- Monitor minibar inventory levels, order replenishments as needed, and conduct regular audits to prevent discrepancies.
- Generate daily reports on minibar activities, covering sales, consumption, and restocking needs.
- Promptly report any damaged or missing items to the In Room Dining Manager.
- Adhere to company policies, procedures, safety guidelines, and alcohol service regulations, holding a valid 'Serving it Right Certificate- BC.'
- Collaborate with the In Room Dining Manager and team members to ensure seamless guest services.
- Assist with various food and beverage tasks as required, supporting In Room Dining operations, including delivering food orders to guest rooms.
- Stay adaptable to meet the evolving needs of the hotel and its guests.
- Prior retail or customer service experience.
- Prior experience in a similar role, preferably in a hotel or hospitality setting.
- Strong command of the English language.
- Excellent commitment to service and teamwork.
- Attention to detail and the ability to multitask effectively.
- Knowledge of minibar inventory management systems is a plus.
- Must have a current Serving it Right certificate.
- Ability to work in Canada.
- Access to affordable shared staff accommodation.
- Employee theme recognition days and events.
- Complimentary meal per shift in our employee dining room.
- Paid time off; vacation days and additional floating holidays per year.
- Excellent training and development program.
- Employee gym and fitness classes such as Pilates and Yoga.
- Discovery Nights at Four Seasons worldwide.
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