Private Bar Attendant

4 weeks ago

Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that fosters growth, development, and a sense of community.

About the Role

We're seeking a highly skilled and detail-oriented Private Bar Attendant to join our team at Four Seasons Resort & Residences Whistler. As a key member of our In Room Dining team, you'll be responsible for monitoring and maintaining the minibar in guest rooms, ensuring it's well-stocked and meeting the needs of our discerning guests.

Key Responsibilities
  • Regularly check and replenish minibars in guest rooms, ensuring a diverse selection of beverages and snacks.
  • Verify proper display and expiration dates for all items in the minibar, maintaining cleanliness and organization.
  • Address guest requests for minibar refills promptly and assist with inquiries about minibar offerings.
  • Prioritize guest satisfaction by delivering exceptional service, addressing concerns, and maintaining accurate records of minibar consumption.
  • Monitor minibar inventory levels, order replenishments as needed, and conduct regular audits to prevent discrepancies.
  • Generate daily reports on minibar activities, covering sales, consumption, and restocking needs.
  • Promptly report any damaged or missing items to the In Room Dining Manager.
  • Adhere to company policies, procedures, safety guidelines, and alcohol service regulations, holding a valid 'Serving it Right Certificate- BC.'
  • Collaborate with the In Room Dining Manager and team members to ensure seamless guest services.
  • Assist with various food and beverage tasks as required, supporting In Room Dining operations, including delivering food orders to guest rooms.
  • Stay adaptable to meet the evolving needs of the hotel and its guests.
Requirements
  • Prior retail or customer service experience.
  • Prior experience in a similar role, preferably in a hotel or hospitality setting.
  • Strong command of the English language.
  • Excellent commitment to service and teamwork.
  • Attention to detail and the ability to multitask effectively.
  • Knowledge of minibar inventory management systems is a plus.
  • Must have a current Serving it Right certificate.
  • Ability to work in Canada.
What We Offer
  • Access to affordable shared staff accommodation.
  • Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.
  • Complimentary meal per shift in our employee dining room.
  • Paid time off; vacation days and additional floating holidays per year.
  • Excellent training and development program.
  • Employee gym and fitness classes such as Pilates and Yoga.
  • Discovery Nights at Four Seasons worldwide.
Schedule & Hours

As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, and holidays.

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